Consumers Choice Home Improvements

In August 2016, based on recommendations from family and HomeStars, I visited Consumers Choice's showroom and requested a quote. The people I met at the showroom (including the owner) were very friendly and knowledgeable explaining their products and services and then they took us on a small tour of their operations.

One of their sales persons, Rob K., arrived at our home a few days later and gave us a quote to replace 21 windows of various sizes including a large bay window. Again, he was friendly and knowledgeable and provided a lot of information about their window products and installation services. He also provided a very thick set of customer testimonials which indicated high satisfaction levels with the products and services rendered by Consumers Choice. Most importantly, he provide a reasonable quote for this large job especially when coupled with a 40% discount being offered by the company during this time. Consumer Choice was awarded the job which would start in 8 weeks time.

About 2 weeks after the contract was signed, installer Paul came to the house to do more specific window measurements. Installation started on schedule and Paul (and his sons) did an excellent job of removing the old windows, installing the new windows, caulking inside and outside, installing window frames and cleaning up afterwards.

Unfortunately, due to what seemed to be a problem with their supply chain, 4 windows were not shipped by the first day. Three of the missing windows were delivered by the third day. The last missing window was not shipped until a week later.
These missing windows were a bit disruptive to my schedule and after discussions with Rob K and the company, they resolved this situation to my complete satisfaction.

Paul returned a week later and under overcast and rainy conditions, he completed the installation of the final window.

In summary, all of the people from Consumers Choice who I encountered during this project (owner, sales, installation, scheduling and customer care) were very friendly, knowledgeable and professional. Their window product was also of good quality and their workmanship excellent.

So I am satisfied with my decision to go with Consumers Choice for my window replacement project and I would definitely recommend them to others.

PS: One surprise for me was that the replacement windows were all about 1.5 inches narrower than the original windows which meant that existing custom venetian blinds would no longer fit in the new space and therefore new blinds were needed. Oh well ..