Consumers Choice Home Improvements

Formerly Consumers Choice
Windows & Doors Installation & Service
Toronto ON M1X 1B7
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Bungalow by Danforth
Bungalow by Danforth
4 reviews East York, ON
7/10

Windows and doors

I had 8 windows and 2 doors to my house replaced. The product and installation were well done, and I think we got good value for our money.

However, the process and service aspect could have been a bit better:

- Pricing was never clear. For example, the rep would write the price of the door and then, when we added a feature, write a new price OVER the old price (instead of listing the price of the feature on a separate line). You couldn't tell what the individual prices were, or which features had already been included in the prices.

- The rep who measured my windows ruined the paint on my wall. If he'd had warned me that he needed to pry off the trim to take measurements, I could have made a point to protect the paint. He also insulted my "old and ugly" awning.

- I was first told the windows would take 5 weeks. When that had passed, I called to inquire and they changed the story to 13 weeks. I would have appreciated accurate information up front.

- The installers started walking around my house and setting up in my backyard before knocking on my door. It's a small thing, but introducing themselves first would have helped with the first impressions.

- Their workers really shouldn't smoke on my property without my permission.

Otherwise, the windows themselves are great and they responded to questions promptly. I had 2 follow-up service calls that were required to finalize the installation, but neither of those were much trouble.

Worth keeping this company on your list if you are considering new windows.

Approximate cost of services:
$13,000.00
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