I had 8 windows and 2 doors to my house replaced. The product and installation were well done, and I think we got good value for our money.
However, the process and service aspect could have been a bit better:
- Pricing was never clear. For example, the rep would write the price of the door and then, when we added a feature, write a new price OVER the old price (instead of listing the price of the feature on a separate line). You couldn't tell what the individual prices were, or which features had already been included in the prices.
- The rep who measured my windows ruined the paint on my wall. If he'd had warned me that he needed to pry off the trim to take measurements, I could have made a point to protect the paint. He also insulted my "old and ugly" awning.
- I was first told the windows would take 5 weeks. When that had passed, I called to inquire and they changed the story to 13 weeks. I would have appreciated accurate information up front.
- The installers started walking around my house and setting up in my backyard before knocking on my door. It's a small thing, but introducing themselves first would have helped with the first impressions.
- Their workers really shouldn't smoke on my property without my permission.
Otherwise, the windows themselves are great and they responded to questions promptly. I had 2 follow-up service calls that were required to finalize the installation, but neither of those were much trouble.
Worth keeping this company on your list if you are considering new windows.
- Approximate cost of services:
- $13,000.00