We had a window and a door Installed. 5 years ago we also had two windows installed. Overall I am happy with the product all though they really aren't much different than what is offered in many other windows and doors places. The customers service isn't very good or helpful unless you get tough on them. The sellers people will lye through their teeth to get you to sign and will only call you back when is in their interest to do so, not yours. We are happy with the windows, but would prefer to do business elsewhere.
- Approximate cost of services:
- $2,450.00
- Company Response
Please find our response to the above review.
Since its posting on December 14, 2011, we have made every attempt to identify the customer so that we can respond to their concerns.
We require additional information to be able to clearly identify this specific customer. We would very much like to speak to ‘Monica’ because we have a Sales Customer Care Department and an Installation Customer Care Department, and regular surveys are conducted to ensure complete satisfaction.
To date, we can find no record of a report which can be related back to a customer, ‘Monica’, therefore, we later asked for Home Stars’ cooperation, and Home Stars kindly contacted the complainant for the purpose of her contacting us directly to air her views, but we are yet to receive a response. If in fact this is an actual Consumer's Choice customer it appears that she would like to remain anonymous.
We remain available and eager to rectify any concerns she may have.