Northwood Heating & Air Conditioning Co.

Our problems started 3 years ago, when we moved into our new house. The "builder" first put in a furnace that was undersized for the house. Our house should have had 2 furnaces due to its size. We moved into the house in the winter and for the first 2 weeks I had my family (Wife, Son"2 years old", and Daughter"1 year old") were huddled the master bedroom with the fireplace and a space heater just to keep warm. The rest of the house was freezing. The builder did come back and installed a bigger single unit. We also purchased an air conditioner from the builder, when they installed it, they installed a low quality unit that we didn't buy and it was installed at the other side of the house that ends up being over a 100 feet away from the unit inside which cuts down it's efficiency. Once again, I had to go back to the builder to state my case in order for it to be rectified. The a/c unit that I did purchase is a large unit that requires a concrete pad and they weren't able to use the metal wall brackets. The problem at that time was they didn't finish the final grading off the outside and we had to wait to pour the concrete pad. Again, I had my family in one room of the house with a portable a/c unit in the middle of summer. We also bought a humidifier from the builder and again the one they installed was under sized and again had to plead my case for it to be rectified and purchase a 2nd unit, one on the supply and one on the return line. Every morning when the family woke up, our throats were dry and the humidity level was under 20. The house was very dry. After this was all done, the problem was still persisted. We got tired of dealing with the builder's HVACs Company and this is when we came across Northwood and right from the 1st phone call, I can see the difference between the 2 companies. We had 2 service techs come out, spent the day testing our HVACs system and made recommendation to fix the problem. Today we had Santos & team out to install hepa filter system, steam humidifier & programmable thermostat. Santos took the time out of his day to explain everything he was doing and why. His level customer service & professionalism should be the bench mark for every HVACs company to meet.
In closing, I would like to say thank you to Northwood for making our family health their top priority.