Our old furnace finally conked out, Michael gave us an estimate with a few choices (different furnace grades, filter media types) and suggestions (e.g. replace the rusted return duct - probably not the right terminology; check humidifier and only replace if needed). They were able to fit us in pretty quickly - great, since we had no heat. Santos and Mio were very polite and tidy, Santos explained the details to me after they were all done. Very happy with the results, and with the no pressure sales.