I decided to sign an annual maintenance contract with these folks last winter as I've always found them to be good at the spring/fall tune-ups and the occasional repair. It was a lot of money but seemed like a good investment. Unfortunately they have ignored my repeated attempts over the past six weeks or so to schedule a spring tune-up, in spite of the fact that my contract states that scheduling is their responsibility. Obviously I'm not the only one being left in the dark, out the money we invested in these contracts. Shameful conduct from a company that at one time had the "Holmes" seal of approval. I work hard to earn a living, pay my mortgage and bills, juggle all my expenses on my own, and having them take my money like this for work not done is infuriating.