I have had service contracts for many years. They used to be good. This year they did not contact me for the annual service on my air conditioner. I have tried for over a month to contact them. I get no person on the phone, they have not responded to e-mail or voice mail messages. I figure I am out my money. A company you can not reach is useless. Last year they blamed the phone system for not working when I had the same problem reaching them.