Two adjacent asphalt driveways with french curbs plus a stone walkway
- Approximate cost of services:
- $27,000.00
- Company Response
Thank you so much for your positive comments. We are glad you were pleased. We are very proud of the Northland team!
Two adjacent asphalt driveways with french curbs plus a stone walkway
Thank you so much for your positive comments. We are glad you were pleased. We are very proud of the Northland team!
Thank you Dan for your positive comments! It was a pleasure to work with you. We are pretty proud of our team and of their work and dedication.
Hi Yogita, We remember you well. You called us with your concern after we had closed for the season. We assured you we would rectify the issue with your driveway and sure enough we did. We honoured our warranty as we promised we would.
Interlocking & asphalt driveway
Thank you so much for taking the time to post your comments. We are so pleased you are happy with the end result. We are happy to answer all of your questions and are trying to work on a new app that will help us have better control over the weather:)
We are so happy that we did not disappoint! Thank you for your review.
New walkways garden and driveway paved
Thank you for your review. We are pleased that you are happy with the results! We are very proud of our Northland team!
Thank you for your kind words! We are very happy that we met with your expectations.
Paving, Interlock and Porch Refacing
Thank you so much for your kind words. Sheila posted your email up for the crews to see! It is nice to hear that the project met with your expectation. Thank you for your recommendation!
Thank you so much for your kind words! We are happy that we met with your expectations. We are very proud of our team and I have posted your review for the different crews to read. Positive feedback makes their day (it helps to lift spirits after a long hot tiring day!).
Sorry we failed to meet your expectations. When reading reviews posted, it is likely better for a homeowner to understand what the contractor will do for you in the event things go off track. Will the contractor step up to remedy the situation or declare a “stop-loss” and walk away?
Judging by some of the phone calls we field, many contractors walk away from the project to “stop the loss”.
The stone you requested is made in both permeable and non-permeable styles. An error was made and the non-permeable stone was shipped. We corrected this mistake.
The interlock crew assigned to your project did a wonderful job with the installation however, made an error in judgement and did not use the protective pad while tamping the driveway causing some scuffing to the stone. This would have disappeared in time, however we took steps to correct the problem. First we power washed the installation and offered to seal the stone. When this was not satisfactory to you we did in the end replace the entire driveway with new stone.
You are correct these steps did take place over the course of a few months as our first attempt was to power wash, when that failed to satisfy we had to order in new stone (your chosen stone is a special order request through Unilock and is not as readily available as other stones and not one we stock).
In the interim, your driveway installation was perfect, still looked good and you were able to enjoy full use of it until we replaced it.
The rebate form was mailed to Unilock after the project was completed and paid for. As we close up for the winter, we were not able to follow up with it on your behalf. Unilock has assured me that your rebate of $51.60 is being processed and you should receive it soon.
In the end, we are confident you should be pleased with your beautiful new driveway. Sometimes things don’t go as smoothly as we would like but we feel we stepped up in every way possible to ensure your satisfaction with the end result. We are sorry to hear that you felt that warranted a score of 1 out of 10 because in our opinion that is what we would have awarded the contractor who did nothing to ensure your satisfaction.
Northland Paving’s commitment to excellence is the foundation by which the company has grown. Specializing in commercial and residential projects with uncompromising standards, Northland has grown to become one of the most respected paving and interlocking stone contractors in the Toronto area.