New Water Plumbing was listed as the recommended license plumber for my condo building. We had a clog in a toilet which I could not clear using plungers, drain clearing chemicals and etc... Calling them up, they answered and arrived to service the toilet as expected. The toilet was eventually cleared using an auger (toilet snake) and was told it was just a typical clog up of waste and toilet paper that may have been too thick for the flushing power of the toilet (Charmin brand). The entire process took 1.5hrs, which somewhat lengthy for a toilet clearing task. On top of that I was charged a rental fee for the auger. The fee was a ridiculous $25, which is about half the cost of one if I bought it myself. I agreed to pay because the job in the end was completed however I did not appreciate being told time and materials are charged when in fact I kept no materials. I'm fine with being charged the time.
The plumber informed me that many customers have complained about the rental charge and that I should speak with the manager/owner. I attempted to call them regarding this 3 times and left messages and never heard back from them. I will not call New Water Plumbing again for my future plumbing needs. I will also make an effort to take them off my condo's list of recommended plumbers.