The problem was internal water leaks while useing the shower and the washing machine located on the 3rd floor of a townhouse. Whe water was leaking through the ceiling of the 2nd floor in a couple of spots. The technician came, cut two holes in the ceiling of the 2nd floor, started the water running in the sink on the 3rd floor, and asked the tenant to indicate from the 2nd flooor when the water starts coming down. Water started coming down, the technician came to look through the holes in the ceiling and said he needs a snake. He went back to the ofice to get the snake. Came back, snaked a drain (not sure which one exactly), ran water in the sink again, said all was fine and left. Did not reply to the question asked by the tenant as to where the water was leaking from. Total net time spent in the house 1 hour and 40 minutes.
I was not satisfied because I wanted to know the soource of the leak and how the water was actually getting into the ceiling below, so the next morning I called the service to inquire about that. Rob in the service department said he would investigate and call me back. He did not cal me back. The same night the tenant started the washing machine, and the water resumed leaking into the interior of the house coming out of the holes cut in the ceiling by the technician. I called Rob the following morning to tell him that the problem was still there. Rob has not spoken to the technician yet. He offered an explanation that the snake could have pierced the walls of the pipe. Also said that the problem could be more complicated, and they may need to remove the ceiling to find it. Said he will call me after speaking with the technician. Called after a few hours and said that when technician left there was no leak, and they would have to send someone to check further (obviously on my account). I said I do not know if I can trust their competence. At which time he said, "OK. Goodby Sir", and hang up on me. That is my story with these guys.
- Approximate cost of services:
- $240.00