I called at 4:30 one afternoon to get an estimate and was told that someone would be by around 5. At 5, Khem arrived and we discussed the option for replacing the galvanized pipe and running a faucet to the exterior of the house for a hose hook-up. He gave me a quote after we talked about his recommendations. I felt very comfortable with his suggestions and his quote. He started the next day and was all cleaned up before I got home. Work looks great, was done quickly, for a good price, and Khem was very friendly and helpful. In under 24 Hours I had an estimate, a thorough explanation, and the work was 100% and cleaned up!
As a sidenote - They did not charge for an estimate, which it seems many plumbers do. Before I called New Canadian, I called the group who were listed above them on Homestars. The receptionist was fairly unpleasant and was shocked that I wouldn't pay for an estimate. I'm not a plumbing expert, so I didn't want to have someone come start working based on my own assessment.