This was an emergency call at mid morning on a 5 month Moen kitchen faucet which started leaking non-stop regardless on whatever angle the handle was positioned at. Water was going steady down the counter etc. My go to Plumbing needs, for many years, I called New Canadian Drain and Plumbing and was told that it would be about an hour's wait. I explained the situation and the person who answered the phone said of it will be at least .30 minutes. A plummer, by the name of Habib (Habibollah Hosseini) arrived within 20 minutes and immediately took a look at the faucet and said I know what the problem is. I said great, you mean I need a new faucet? He said, No, I am sure I can fix like brand new because there is nothing wrong with the faucet. A piece inside has become loose and it needs to be tightened and it will be fine. I was not so convinced and asked him to replace it. He said No I will replace it if it needs to be done but it not this faucet is new and no purpose to replace it. He took to work within a minute or so and sure enough a cartridge was loose. He tightened and problem was solved. He was Amazing and efficient, fast and very approachable and easy to communicate and explain the situation very nice. I have used New Canadian Drain and Plumbing over many years and all situations have been quite unique and extensive work, this actually was the simplest and easiest job I have had but due to the continuous running water it made it much more Urgent than the others and I was so grateful for Habib's professionalism and speed in which he approached the situation and made it like nothing had happened 10 minutes or so later. Thank you Habib!
- Company Response
Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Habibs knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.
Until next time, take care