Replacement of defective outdoor faucet
New Canadian installed outdoor faucet (1/2" hose bib) approx 3 yrs ago. A piece of it just came off in my hose. I called company and they sent a nice young man out. My problem is they told me it would be $320 to replace. My argument is it was a defective piece. The guy said he had never seen it happen before. I thought they should give me a discount as I had given them a few thousand dollars worth of work in the past. The guy said he would talk to his boss so he came back and said they could do it for $220. I wasn't happy with it but what can I do? After he left I called 2 other plumbing companies and they quoted around $200. Turns out they did not give me a discount. I will NOT be using them again.
- Approximate cost of services:
- $250.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Anna, we are sorry to hear that you were unhappy with your recent experience with us. The hose bib that we installed for you 3 ½ years ago was a Dahl brand. The present issue that you had with the hose bib was most likely due to not turning off the garden hose during the Winter causing the hose bib to freeze, crack and leak. The hose bib itself was not faulty as it has been 3 ½ years since the installation. When you contacted our office about your hose bib, we did our best to provide you with our utmost customer service in resolving this issue for you. You were surprised when our office informed you that we would schedule a same day service for you and we dispatched our plumber to you at the specified time that was scheduled. When our plumber arrived to your property, he provided you with up-front pricing as our company has a price book that our plumbers follow. Our plumber also applied a $100 discount to you for being a previous customer of ours. We understand that you called two other companies who quoted you for $200 over the phone but usually they will say one thing over the phone and something absolutely different once they come to site. Overall, we did our best; we dispatched our plumber on the same day as scheduled, provided you with up front pricing, applied a $100 discount to your service and delivered efficient workmanship. Based on this, it is unfair to give New Canadian Drain & Plumbing a 1 rating because of a $20 difference that some other company quoted you over the phone for.