WAZA HOME COMFORT INC.

Natural Choice heating and cooling, and James in particular, provided us with such a stellar experience that we will most definitely be return clients.
Throughout a process which was drawn out due to getting gas run into our home, James always made the time to answer our many questions and even came out to the house to help us determine the best possible location for the meter. The customer service we received from this team was truly remarkable, always very prompt and provided with a smile.
We were on a very tight schedule after the gas line was installed, and the company was accommodating to all of our needs, ensuring that the furnace was installed and functional within mere days after gas was available.
We are very happy with our new furnace - no more cold spots in the house and it's so much quieter!! And we sleep easy knowing that we have an excellent warranty as well.
A very sincere thanks to James and the team at natural choice. We will definitely give them a glowing recommendation to both family and friends any time there is an opportunity to do so.

James and Natural Choice H&C are awesome!

Jobs involved new high efficiency furnace and new gas connection for a new stove. Later, a new high-efficiency A/C unit was installed. On a third job, we had Natural Choice install a tankless Hot Water Heater.

James will provide you with everything you need to know (and then some) to make an informed decision. Even if your mind is already made up, he will make sure you are basing your choices on the correct assumptions. He absolutley supports all of his products.

Installation is professional and timely. James personally came over late one evening to connect a long awaited and overdue stove (not purchased from him) because he knew we were desperate.

I also believe that James provides the most cost-effective and value-added solutions. His products are not the most expensive but their quality, efficiency, and durability rival the best. Jim is also quick to highlight other benefits (e.g. transferable warranties) that most people never think of.

Bottom line:
#1. I have recommended him to friends.
#2. I would have him back.
#3. When we buy a new house, he'll be doing the work.

dealing with James and "Homestars" is so amazingly pleasant. James and his team are so knowledgeable, patient and attentive to me the customer. /on many occasion they have gone out of their way to ensure we were always satisfied. This time, for only a $30 order, they were willing to come out personally to our house to deliver the product. In my opinion, with the surge in customer requests during this extraordinarily hot weather spell, i was totally impressed with their good nature and willingness to keep me and my family happy and satisfied. These guys under James' stewardship are Top notch! i wish everyone was like them!!!! i will recommend them to any of my friends in need of Furnaces/Air-conditioners etc
Sincerely andrew Janik

We found that both our furnace and AC unit were shot (builders models installed 16 years ago). I got a total of 5 quotations from varios companies in the area, then found that Natural Choice were strongly recommended to me by friends who had experienced excellen service. James gave me a very competitive quote so got the job. Te installation service for a type GMVC95 furnace, and GSX-13 AC unit was quick, clean and courteous, the standard of workmanship was top notch and we are very satisfied with the service and equipment provided.

I was Very very cautious to get central air system as there are many scams units out there as well as poor warranty and/or service. My original budget was 1600$ but after 4 long conversatioons as well as a perosnal home visit, James convinced me that this was the unit to buy.

I most enjoyed the no pressure sales provided, James let me do my research on the products as well as shop competitors.

In the end, I came back to Natural choice for the professional service i received as well as confidence of a job done right! The install was smooth and is a night and day comparison to that of my neighbour (Jmaes' crew actually cared enough to make it LOOK good as well as function good!!! BIG PLUS!!

A week after install, James popped by the house to see how things were going, also even took time to test the unit even though he was not scheduled to.

Very knowledgeable techs, would recommend to my family!!!1

James and his very professional team installed my air conditioner on Friday. It is very nice to see a company operate paying close attention to details. They were very efficient and also very clean. I will recommend them to anyone who asks me for heating or air conditioning needs.

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the professional level of service received and have been thrilled with our tankless system for almost three years now!

Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furnace a few years earlier. Unfortunately they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and cooling systems to be less efficient than they otherwise could be.

Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones.

So yes, you can see that we have had extensive work done, and have been repeat customers.

We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons:

First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses.

Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than.

Third, in James and others at Natural Choice, we experienced a young knowledgeable team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the profesionall level of service received and have been thrilled with our tankless system for almost three years now!

Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furace a few years earlier. Unfortuantly they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and colling systems to be less efficient than they otherwise could be.

Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones.

So yes, you can see that we have had extensive work done, and have been repeat customers.

We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons:

First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses.

Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than to have to pay someone else to do it over again (yes, we learned this the hard way).

Third, in James and others at Natural Choice, we experienced a young knowledgeable energetic team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

Natural Choice is the best way to go (NO DOUBT ABOUT IT)....called them up, they came on aSunday to quote - were very friendly with my kids, came the Monday my system was replaced and was pumping out AC..you want great service and products....Natural Choice is your Nautural Choice!!

After trying to fix a broken down furnace 3 times, it was finally time to replace it. Natural Choice Heating and Cooling was fantastic about coming right away with a new furnace to install. The crew arrived a little late, but messaged me to let me know they would be there within the hour, and they were. They were friendly, professional, knowledgeable about the product, respectful that I was home with my daughters. Hardly invasive while installing such a large appliance.
They had it running that day, made sure the thermostat was set to my preference, showed me how to work it, what to troubleshoot, and what maintenance was involved with the furnace.
I would highly recommend this company to anyone in need of service or a new furnace.
Jo