I had a really bad experience with another vendor on a different brand of tankless water heater, and upon hearing my story James was able to quote me much better pricing then the original vendor that I had contracted to do the original install on the exact same model (giving them the opportunity to right the wrong). James sent one of his crew over to take pictures of my existing install and immediately identified several shortcuts and code violations from the previous vendors install just by the pictures. They were quick to schedule my install once I had committed as my current in place unit was leaking (the next day) though they did give me the option of scheduling an alternate day to fit my schedule which is nice there was no pressure to rush. They stuck to the quoted pricing even though there were unforeseen issues with the install and did not pass on the extra charges to my quoted price. I was truly impressed with the professional install job and the crew definitely knew their building code stuff. In fact they pointed out additional shortcomings from the install job on my furnace (which I have addressed with that vendor), James and his crew have gone above and beyond and I would have no problem recommending them to family and friends and hiring them again for any HVAC work.
- Approximate cost of services:
- $3,300.00
- Company Response
Tankless is such an amazing product that often gets short cuts on installation which in turn shortens the life and dramatically under performs. Was so glad you gave tankless another chance so we can show you how amazing tankless really is. Thank you for your kind words as they mean a lot to us !