Emergency repair of plumbing leak
When the plumber I have used for 12 years refused emergency service on a Sunday, I was desperate and I called several companies. I lucked out when I called Mr. Rooter. Plumber Robert Plantic turned up at the house three hours later and replumbed the pipes and the mixing valve going into the hot water heater, and I was able to turn the water back on for my tenants---a few hours after we discovered the leak. I was so impressed I bought into Mr. Rooter's Advantage Plan. Robert Plantic was kind and understanding. He explained the problem clearly and gave me the price for the job before he started. I feel very grateful to him. He charged nothing extra for Sunday service. I recommend him highly. I manage three properties in downtown Toronto. This will be the plumber I call for future jobs. Plantic earned my business.
- Approximate cost of services:
- $450.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Mr Allen and thank you for sharing your positive experience with Mr Rooter and our technician Robert P. We are very pleased to hear that you received the excellent service that you deserve and that Mr Rooter stands strongly behind! Keep in mind, the Customer Advantage Plan member rates will apply to all your properties as well! We appreciate that you will be contacting us for your future plumbing and drain needs. Thank you for choosing Mr Rooter and have a great day!