Replace clay drains under house
We called Mr. Rooter because our main drain backed up and caused minor flooding in the basement. After sending a camera down to have a look, they found that the clay drains that run from the City drains underneath our house seemed to be collapsing. They came back to dig out an area of the basement floor where it looked like the problem was. Our basement is finished and we only moved into this house 8 months ago. We bought it because the basement was finished so this news was devastating. Anyway, they had to destroy part of the floor. After the first exploration they discovered that the drains were collapsing from one end of the house to the other. Travis at Mr. Rooter felt very bad about telling us this. Every time he had to call me downstairs to see the new problems I could tell that he empathized and wished he didn't have to give us such bad news. He sent some men over to dig up various parts of the floor in order to replace the drains. These gentlemen worked so hard. This is a very disgusting job and I admire them for doing it. They also felt bad every time they had to show me the decaying clay and also, as it turns out, old iron pipe as well. We were told it would take 5 days but they finished it in 4. They completed the job from initial digging to covering the trenched areas with concrete, and cleaned up all the broken drain, dirt and tree roots that were dug up. We have used Mr. Rooter before for other things so they were the first ones I thought of because I knew they would come right away, that they would be honest with me, and that whatever needed to be done would be done properly. We would definitely call them again (although we hope we don't have to). Travis also worked with our insurance guy to ensure that he understood the extent of our problem. This was a horrible thing to happen just before Christmas, and our son can't move back downstairs until the contaminated flooring is removed and the basement disinfected (but that's a whole other issue now). But Travis and the drain guys were all wonderful to work with and made a truly horrible situation not so horrible. Thank you so much.
- Approximate cost of services:
- $14,000.00
- Company Response
Thank you very much for sharing your positive experience with Mr Rooter and our techncian Travis. We are very pleased that even in the worst situation, we were able to put your mind at ease. We take pride in respecting property, and exceeding expectations as well as being open and honest at all times. Its a tough job, yes, but somebody has to do it and who better than Mr Rooter! We are happy to have helped and look forward to servicing your plumbing/drain needs in the future. Thank you for choosing Mr Rooter and have a great day!