1 review North York, ON Joined 2009/01/12

10/10

Dug out the clogged sewage clay pipe and replaced with PVC pipe

Plumbing review in North York

01/12/2009

The sewage pipe of my 50+ year old house was clogged again last Friday night. This is the 3rd time it happened in the last year and half. The previous plumber just used snake to clean the pipe, and charged $600 in total. This time I decided to try a different plumber to get a different opinion. I called one plumber who has the biggest ads on the Yellow Page, but he didn’t show up on time, when I called to follow up, my talk was cut, then I called again, I was put on hold indefinitely. So I called Mr. Rooter because I remember my next door neighbor used this company before. So we made an appointment for next day at 9:30am. Almost an hour later, the 1st plumber showed up, took a quick look, used the camera, and of course, could not see anything due to murky water in the pipe. He did some investigation, marked the place where the camera stopped, and told me the pipe could not be cleaned, had to be dug out and replaced, which would cost $2000. I decided not to proceed because I was not satisfied with the investigation. I need to know what caused the problem, since the last time the plumber cleaned out the pipe was only 5 months ago! I decide to wait for Mr. Rooter.

Next day morning shortly before 9:30am, I got a call from Mr. Rooter to confirm the plumber was on the way, which made me feel good – professional! At 9:30am, Sean Moreland from Mr. Rooter showed up right on time. I told him everything, including the 1st plumber’s work, and I told him I don’t want to pay another $200 for camera inspection. But Sean told me he needed to see inside the pipe and would not charge me for the camera. Of course same result, Sean could not see anything either. So he went outside and found the breather. He opened up the cap and took a quick look, then to my surprise; he told me he was confident he could clean the pipe for me at no charge. Then he brought out a long plunger from his van, inserted into the breather, and plunged many times. All of sudden, the water in the pipe got drained. Then Sean used the camera again. This time, the camera clearly showed the condition inside sewage pipe. And I could see why the camera stopped at 40ft. There was a U trap right outside my house foundation, and that explained it! The U trap is full of tree roots and mud, literally clogged the trap! It has to be dug out! I was very satisfied with the finding, and Sean also patiently explained to me that the cost of replacing the pipe could be reimbursed by the city. So the decision is a GO.

A couple hours later the crew came onsite to dig. It took 2 big guys a good few hours to reach the pipe (about 9 ft below). They not only replaced the sewage pipe trap, but also 5 ft storm water and weeping tile (which I didn’t expect), and installed 2 cleanouts. So basically, for the same price of $2000, they fixed the sewage, storm water, and weeping tile. During the work, they used rubber covers to protect the wall, so there is little dirt left.

After the pipes were replaced, but before the back fill, Sean used camera through the newly installed cleanout to show me the condition of the remaining pipe, which was also invaded with tree roots. He gave me an estimate to replace the remaining 18ft clay pipe. But due to the high cost, I decided not to go for it. But Sean didn’t stop here. He told me there is a less expensive option after back fill, which is to line the inside of the clay pipe through the clean out. I was very please to know at least I have an option in the future, in case the tree roots situation gets worse, or my financial situation gets better.

Here is another surprise, the next day morning, Sean called me to follow up to ensure the job was done to my satisfaction, and checked if the city inspector showed up or not.

Basically, I am very satisfied with the professionalism and the work that Mr. Rooter, especially Sean Moreland, has done to solved my problem. I definitely will share my experience with, and recommend Mr. Rooter (especially Sean) to my neighbors who also have the same tree root problem.

Job Price

Approximate cost of services:: $2,000.00

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Company Response: Mr Wong, we appreciate your review and we're happy you were left satisified with not only the work that was done but the customer service that was given to you. We applaud Sean's continued effort and dedication to solving your problem and ensuring you were informed of the work and the issues he was facing.
We'd love it if you would recommend Mr. Rooter to your neighbours, your story exemplifies why it makes sense to choose Mr. Rooter!!!

More about Mr. Rooter Plumbing of GTA

PAYMENT PLANS AVAILABLE!!
- No Payments, No Interest for 3 Months, with affordable monthly deferred payment plans Available!

Family Owned and Operated. Local Company Built on 50+ Years of Plumbing Experience. All of our locations are equipped with the resources, knowledge, technology, and expertise that Mr. Rooter Plumbing has perfected in our nearly five decades of service. Since 1970, we have built a reputation for excellence, honesty, and commitment to our craft. Each location cares about maintaining the Mr. Rooter Plumbing reputation and expectations. Get a licensed, insured, and trained plumber on the job from our locally owned and operated company!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain services and products.

Mr. Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High-Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers, and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, and works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drains service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:
1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights, and holidays. We believe that providing quality service at reasonable flat-rate prices gives Toronto homeowners the confidence they need to make the right choice.
2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.
3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention, and septic system needs. We are fully licensed, insured, and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair), and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property, and your possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high-pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
https://www.facebook.com/Mr.RooterToronto
https://www.linkedin.com/company/mr-rooter-plumbing-of-toronto

CATEGORIES: Plumbing, Drain Services, Drainage Contractors, Septic Tank Cleaning, Repair & Installation, and Water Filtration & Purification
PRODUCTS: Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS: Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES: Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE: https://www.mrrooter.ca/toronto/

YEAR ESTABLISHED: 1988
NUMBER OF EMPLOYEES: 55
RETURN POLICY: If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD: Visa, MasterCard, American Express, Cheque,Cash
LICENSES: Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS: BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE: Yes
DIPLOMAS: Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED: Yes
PROJECT RATE: We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.4 10 (1830 reviews)

Peg in Willowdale

2 reviews North York, ON Joined 2009/01/10

Leak in faucet hose and faucet handle

01/10/2009

Keith repaired the problems with an expert approach and professional manner. He had to purchase the correct faucet hose and replace it. In the meantime he found a chronic leak that I had gotten used to around my faucet. He repaired that too! He would not leave until he was positive the work was completed to perfection - and it was! A+++ service. Thank you Keith H. and Mr. Rooter Plumbing for an excellent job.

Approximate cost of services:: $200.00

Company Response: You're welcome Peg.
Mr. Rooter is willing to examine your home for any additional problems when we are out there, because if left neglected these problems could grow into larger issues.
Getting to the source of the problem and providing a permanent solution can save you time and money. We will be sure to share your favourable words with Keith and thank you for recognizing his professionalism.

Elle in up town, Yonge & Davisville

1 review Toronto, ON Joined 2009/01/08

Bathroom & kitchen focets

Kitchen Planning & Renovation review in Toronto

01/08/2009

I'm a new home owner and Robert fixed my pluming problems and tought me helpful hints to maintain my home. Mr.Rooter is an excellent company and I would recommend them to anyone who needs plumbing help.

Approximate cost of services:: $400.00

Company Response: Hello Elle, We're happy to hear Mr. Rooter and Robert could not only repair your problem to your satisfaction but also provide you with helpful hints to help you maintain your new home. Thank you for taking the time to post this review.

Daz in Toronto

clogged drain

Drain Services review in Toronto

Blocked drain in drain about 15 feet below second floor bathroom causing water to back up. Robert arrived on time and found our problem and corrected it. This service was all you could ask for -efficient-neat-tidy. All costs were discussed and no surprises. Would recommend highly.

Approximate cost of services:: $320.00

Company Response: Hi Daz, thank you taking the time to visit Homestars and post your review of our company. We're happy that we provided exactly what you were expecting from a plumbing company. We hope you choose Mr. Rooter if you have any plumbing issues in the future.

Katja in St. Lawrence Market

2 reviews Toronto, ON Joined 2008/09/23

Toilet and faucet replacements and shower drain unblocking

Plumbing review in Toronto

01/03/2009

Took a long time about getting my review up but really wanted to say how happy we've been with plumbing services from Mr. Rooter in Toronto.
We've had a couple of plumbing emergencies that also involved leaking from our unit down into that of a very angry downstairs neighbour.
Mr Rooter's plumbers , and especially Val Sasu have been easy to get in a hurry and wonderfully helpful and efficient. Getting the membership has paid for itself several times over already.

Last time we had trouble with our plumbing , we decided to go in and fix absolutely anything that might be contributing to the problem downstairs (without having to go in through the neighbour's ceiling).
Val assessed all the sinks and toilets in our condo and expertly advised us on what to do. Importantly, he also told us what didn't make sense to change and kept us from spending more than we needed to at every step of the way.

He helped us choose new toilets and even walked me through shopping for them by cellphone. He came up with a novel solution for replacing the bath tap without necessitating breaking up a large area of wall tiles and he unblocked a cement-like accumulation of clay cat litter dust that had rendered our shower stall unusable. He even threw in a new shower head for free and taught m how to caulk around the sinks and tub myself!
No doubt in my mind who I'll call if there's ever more trouble but I have a feeling there will rarely be anynow :)

Approximate cost of services:: $1,000.00

Company Response: Katja, your review was worth the wait. Your detailed explanation of the customer service and attention to detail Val took in taking care of your problem was superb.
We're happy you've already realized the value in your membership. Our advantage plan offers you an easy way to save money, and once you pay for it you're a member for life!
There's often more than one solution to a problem, and we try to find the best solution for you.
Thank you for your review.

Emanuela in North York

12 reviews North York, ON Joined 2008/12/27

Main drain replacement

Drain Services review in North York

12/27/2008

The staff at Mr. Rooter has been very helpful in fixing our drain problems. Not only they promptly answered our call but they also were able to explain what was happening in details as to why we were experiencing so many back ups in our basement (tree roots). Also they proposed to do the job internally without having to dig and since completion we haven't had any problem related to this. We have been using their services even for different issues and they always been reliable.

Approximate cost of services:: $8,000.00

Company Response: Thank you Emanuela for sharing your experience. We would like to tahnk you for your kind words. Mr Rooter aims to provide reliable, efficient service. We appreciate that you continue to choose Mr. Rooter for your plumbing needs.

JvD in Toronto

4 reviews Scarborough, ON Joined 2008/12/22

plumbing repairs

Plumbing review in Scarborough

12/22/2008

Mr. Rooter exemplifies service from the first moment that the phone is answered: friendly, courteous, professional, accurate. Our person showed up on time as promised and went promptyl to work; explained every aspect of his work and the cost. Indicated that he would try to save me money if possible. Cleaned up beautifully. I was satisfied, impressed and my plumbing issues are repaired.
I would highly reccommend this company.

Approximate cost of services:: $1,200.00

Company Response: Thank you JvD for taking the time to share your experience with our company. Mr. Rooter isn't your average plumbing company. We take time in choosing employees that will best follow our philosophy of success- to exceed customer's expectations.
All the best over the holidays!!

Helene in Lawrence Park

1 review Toronto, ON Joined 2008/12/19

Repairing garburator, shower heads, and installing a dishwaher

12/19/2008

Troy Crawford is an extremely nice and competent person. The work he did was without any glitches, clean and extremely well done. He even put back the items under the sinks after having had to remove them to work! ( that is not usually the plumbers job...) Plus he was in a fabulous mood and really just a great worker to have around ( so many people don't like their jobs and make you know it...)
Would recommend him anytime and will definitely ask for him personally should i need a plumber in the future. Thank you

Approximate cost of services:: $770.00

Company Response: You're welcome Helene. Troy is a prime example of how Mr. Rooter does business. We appreciate your recommendation. We're happy to solve your problem and aim to make the situation as stress-free as possible. Thank you for choosing Mr. Rooter Plumbing.

Colin-East York

1 review East York, ON Joined 2008/12/12

Home Plumbing Serice

Plumbing review in East York

12/12/2008

As a person new to Renting a Home, we have been very impressed with Brian's professionalism. We have had to call Mr.Rooter twice for minor plumbing problems each time Brain has respond promptly and/or on time. Therefore we can recommend Mr.Rooter and Brian Pellett .

Approximate cost of services:: $500.00

Company Response: Thank you for your recommendation and favourable review of our employee. Brian has exhibited a great representation of Mr. Rooter Plumbing, we are happy he has impressed you with great service time and time again.

Noel & Juliette in Scarborough

1 review Scarborough, ON Joined 2008/12/11

8/10

Plumbing repair

12/11/2008

We were very happy to see Troy this weekend to service a leaking line to our refrigerator.
He had been to our house a couple of times before for other service, and every time he comes, the job is done well.
Thanks to Mr. Rooter for having professionals such as Troy providing consistently excellent service.

Noel and Juliette

Approximate cost of services:: $350.00

Company Response: Hi Noel an Juliette, we appreciate your review. Your continued patronage means we have been successful in living up to our name and reputation. We aim to keep providing a high level of satisfying service. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Mr. Rooter Plumbing of GTA

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