Just before Covid-19 started we bought a new dishwasher and decided that we would install it ourselves. After receiving the dishwasher and watching numerous YouTube videos we realized that we may have bitten off more than we could chew. We live in a condo that was built in 1970 and the copper plumbing did not match any video we could find. After many arguments we decided to call our appliance repairman to see if he could help us install our dishwasher. Due to Covid-19 he wasn't working so we had to find a plumber. I chose Mr. Rooter due to good reviews and I can happily say that those reviews weren't just right, they may have been understated. Immediately after calling them I was told that they could have someone there in 1.5 hours, which was fantastic. What was also fantastic is that it was Charlie who arrived. Covid-19 was still in its infancy in Ontario, but I not only received a text message that he was on his way, but also when he arrived so that I could unlock the door and he could enter at a safe distance. Mr. Rooter had already taken the necessary precautions for their plumbers and Charlie had all the PPE required. He looked at our hook-up and told us immediately that our copper pipes were very outdated and that that he would have to change them out in order to install the dishwasher. I won that argument with my husband by the way. Charlie and I chatted periodically throughout him installing the dishwasher and he was pleasant, able to answer all of my questions, laughed while I made jokes that I was so glad my husband was wrong and guaranteed that if it were to ever leak that Mr. Rooter warranties the installation for 1 year. I will not only call Mr. Rooter for all of my plumbing needs, but I will also request Charlie again if it can wait and is not an emergency.