Private User reviews Toronto, ON Joined 2018/08/22

0/10

Very Expensive

Toronto

9 months ago

It was Sunday and my toilet water pump was dripping and would take an hour to fill up the tank. I called and they said that someone could come between 12:00-3:00. After 2:00 they called said that someone was on their way and would be there in an hour, then 15 minutes later they called again saying the supplier was closed and they couldn't get the part so they would come the next day between 10:00-12:00. Didn't they know this when I initally called and explained my problem? It would have been nice to have been told sooner so I wasn't waiting a whole afternoon. On the Monday I get a call at 11:30 saying they would be there within an hour. The problem was with the pump and flapper, he said it would be over $300 to replace or he could replace the whole toilet for $1,100 (if they provided the toilet) and $500 (if I bought the toilet). I also asked about my faucet handle which was dripping at times. He said to fix it would be over $300 or he had a Moyen in the truck that he could use to replace it for $500. I declined the faucet fix. But out of desparation and not wanting to waste another day of waiting to see if I could get someone else and fear that the toilet may completely break-down and be unuseable I agreed to have the toilet fixed. To replace the pump and flapper it was $388 after taxes. Considering that Home Depot sells the part they replaced for a max of $40 I thought $388 for not even 30 minutes of his time was pretty mercenary. The plumber was polite and pleasant, I don't know if the gouging is an individual plumber decision or company policy but either way I can't recommend Mr. Rooter.

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Company Response

Hello,

Thank you for taking the time to leave a review. A manager will be reaching out to you shortly to discuss.

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain service and products.

Mr Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drain service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:

1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights and holidays. We believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.

3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention and septic system needs. We are fully licensed, insured and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair) and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property and possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
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Average customer rating:
9.4 10 (1787 reviews)

Private User reviews Richmond Hill, ON Joined 2021/12/06

Basement drain fix

Plumbing review in Richmond Hill

About 2 months ago

Plumber came to fix the basement drain issue and he had to remove the toilet to inspect the pipe. He ended up not fixing the main issue, and on top of that, when he put the toilet back on, he RE-USED the old wax LOL. and now the water is leaking from the base of the toilet. one more problem for me thanks to unprofessional plumber who was too cheap. for less than 30 min work, charged $400, and quoted $6K to come back and fix the problem. Over priced company with terrible customer service.

derekrsullivan in Toronto, Ontario

0 reviews Toronto, ON Joined 2014/12/16

2/10

Toilet Flushes Slowly

Plumbing review in Toronto

I called Mr. Rooter (do NOT confuse them with the other company with a similar name) to fix a toilet that was flushing slowly. It took several flushes to clear the toilet. Mr. Rooter came out and assessed the situation for themselves. They replaced the FILL VALVE. They "tested" for leaks - found none and charged me $240. My problem is that the FILL VALVE did not correct the slow draining/flushing of the toilet. It is hilarious that he did not test if the toilet actually flushed! For a 15 minute fix and a $10 part they charged me $240. I had to call in a second plumber who actually laughed at the work they did. They overcharged me and didn't even fix the toilet. Avoid this company at all costs.

Private User reviews Toronto, ON Joined 2021/11/25

10/10

Bathroom Plumbing

Wondy was very friendly and professional. He not only handled the installation of our new toilet well, but educated us on proper maintenance. He ran various tests to ensure there were no leaks under our sink and came prepared to clean up after his installation. He left no garbage and overall the experience was very positive. Would recommend.

1 review Toronto, ON Joined 2020/08/30

Camera overcharge

Alarm Systems review in Toronto

2 months ago

I wouldn't use this company again all they did was camera and not offer any fixes also spent alot of time just doing just that. Also refused to snake. Could have rented and done better basically the same thing for cheaper and would have solved my own problem

Private User reviews Toronto, ON Joined 2021/10/29

Detailed, Quick & Professional

3 months ago

We had an issue with our drain and called Mr.Rooter to identify the root of the problem.

Omid found a crack in one of our drain pipes and explained in great detail what the issue was and how it can be fixed. He provided a quote and came back with his team within a week. Our drain was fixed in a matter of hours.

Omid was extremely professional and his team was clean and efficient. We would definitely recommend Mr.Rooter.

Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that Omid was able to provide excellent service to address and resolve your drain pipe issue.

Thank you for choosing Mr. Rooter Plumbing and have a great day!

Naomi S

0 reviews Toronto, ON Joined 2021/10/22

8/10

Replacing toilet flange

We had a leaking toilet flange and Samuel (from Mr. Rooter) replaced it for us today. It was a tricky, complicated job that took longer than we all expected (due to a poor renovation job done by the previous home owners), but Samuel was professional, and didn't leave until the job was finished. He also brought a shop-vac and cleaned up the drywall pieces from the ceiling on the main floor. We now have a working toilet that is leak free. Thanks!

Hello Naomi,

Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that our technician was able to provide excellent service and address and resolve your plumbing issue.

Sean in Toronto

0 reviews Toronto, ON Joined 2020/07/04

6/10

tub faucet cartridge fixed

6 months ago

Wondy was a pleasure to work with: punctual, friendly, knowledgable and fixed the problems we were having. A damaged cartridge in the tub faucet was resulting in an ongoing leak and blocking of hot water.

One small piece of feedback for improvement purposes: the plumber unstuck the mat in the tub while doing the work. He invited me to check the repaired faucet afterwards, and upon entering the tub I slipped a bit since the mat was no longer secured. The mat is a safety feature so if it is unstuck by the plumber, the resident should be notified (or the mat entirely removed so it is obvious).

The cost of this service, determined by the company not the plumber, was outrageous for such a small part and small amount of labour.

Hello Sean,

Rashid in Toronto

2 reviews Toronto, ON Joined 2017/01/24

replaced duralock

Windows & Doors Installation & Service review in Toronto

8 months ago

leak below basin-broken duralock
MrRooter supplied and Installed new duralock connection under basin
Installed new two stainless steel braided supply line, both hotand cold.
Tested and checked for leaks.
The stainless steel braided supply lines were working and did not need to be replaced
The Plumber could not tell me the cost of the duralock nor could they tell me cost per hour of labour. Service manager Fred had same response
The Plumber(Peter) was the worst service person I have ever had in my home

Avoid this company complete rip off

I felt completely taken for a ride

Hello Rashid,

Thank you for taking the time to provide a review. Our plumber provided you with a quote to show how much this specific job would cost. The braided supply lines were replaced as a plumbing best practice that our licensed plumber completed, and at a competitive price for the work done.

Thank you for choosing Mr. Rooter Plumbing.

Private User reviews Brampton, ON Joined 2021/04/18

Clogged toilet

Plumbing review in Brampton

Bruce from Mr. Rooter came over and fixed our clogged toilet. He was very friendly, knowledgeable, added more water to our tank and finished the toilet in a matter of minutes. We are so happy to have the toilet working again!

Thank you for taking the time to provide a review for Mr. Rooter Plumbing and our technician Bruce. It is great to hear that he was friendly, knowledgeable, and was able to quickly get your toilet working again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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