Private User reviews Toronto, ON Joined 2018/08/22

0/10

Very Expensive

Toronto

About 2 months ago

It was Sunday and my toilet water pump was dripping and would take an hour to fill up the tank. I called and they said that someone could come between 12:00-3:00. After 2:00 they called said that someone was on their way and would be there in an hour, then 15 minutes later they called again saying the supplier was closed and they couldn't get the part so they would come the next day between 10:00-12:00. Didn't they know this when I initally called and explained my problem? It would have been nice to have been told sooner so I wasn't waiting a whole afternoon. On the Monday I get a call at 11:30 saying they would be there within an hour. The problem was with the pump and flapper, he said it would be over $300 to replace or he could replace the whole toilet for $1,100 (if they provided the toilet) and $500 (if I bought the toilet). I also asked about my faucet handle which was dripping at times. He said to fix it would be over $300 or he had a Moyen in the truck that he could use to replace it for $500. I declined the faucet fix. But out of desparation and not wanting to waste another day of waiting to see if I could get someone else and fear that the toilet may completely break-down and be unuseable I agreed to have the toilet fixed. To replace the pump and flapper it was $388 after taxes. Considering that Home Depot sells the part they replaced for a max of $40 I thought $388 for not even 30 minutes of his time was pretty mercenary. The plumber was polite and pleasant, I don't know if the gouging is an individual plumber decision or company policy but either way I can't recommend Mr. Rooter.

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Company Response

Hello,

Thank you for taking the time to leave a review. A manager will be reaching out to you shortly to discuss.

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain service and products.

Mr Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drain service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:

1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights and holidays. We believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.

3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention and septic system needs. We are fully licensed, insured and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair) and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property and possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

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Average customer rating:
9.4 10 (1780 reviews)

Rashid in Toronto

2 reviews Toronto, ON Joined 2017/01/24

replaced duralock

Windows & Doors Installation & Service review in Toronto

19 days ago

leak below basin-broken duralock
MrRooter supplied and Installed new duralock connection under basin
Installed new two stainless steel braided supply line, both hotand cold.
Tested and checked for leaks.
The stainless steel braided supply lines were working and did not need to be replaced
The Plumber could not tell me the cost of the duralock nor could they tell me cost per hour of labour. Service manager Fred had same response
The Plumber(Peter) was the worst service person I have ever had in my home

Avoid this company complete rip off

I felt completely taken for a ride

Hello Rashid,

Thank you for taking the time to provide a review. Our plumber provided you with a quote to show how much this specific job would cost. The braided supply lines were replaced as a plumbing best practice that our licensed plumber completed, and at a competitive price for the work done.

Thank you for choosing Mr. Rooter Plumbing.

Private User reviews Brampton, ON Joined 2021/04/18

10/10

Clogged toilet

Plumbing review in Brampton

2 months ago

Bruce from Mr. Rooter came over and fixed our clogged toilet. He was very friendly, knowledgeable, added more water to our tank and finished the toilet in a matter of minutes. We are so happy to have the toilet working again!

Thank you for taking the time to provide a review for Mr. Rooter Plumbing and our technician Bruce. It is great to hear that he was friendly, knowledgeable, and was able to quickly get your toilet working again.

Thank you for choosing Mr. Rooter Plumbing and have a great day!

Private User reviews Toronto, ON Joined 2021/04/11

Horrible service and crazy expensive

Charged me 100$ for a visit. I had a slip joint nut that needed to be replaced and they quoted me 600$! Do not fall for this trap fo a service

We wanted to thank you for taking the time to discuss this issue with our Operations Director and come to a resolution that was positive for both. We do hope that you will provide us with another chance in the future to show that this one instance was not a representation of our organization.

Leonid in Toronto

4 reviews Toronto, ON Joined 2017/10/11

8/10

Mistake fixed

We found a leak in a 1/2" hot water copper pipe a foot away from the hot water tank on Good Friday eve. Unfortunately, our go-to plumber was not available, so we called Mr. Rooter. It was obviously not our day, as the plumber who responded to the call mistakenly decided that the work required several hours of preparations, applied trip charges ($100) and left. The work was completed in 20 minutes the next day by our go-to plumber.

After I posted a review on HomeStars, the next morning I received a call from Mr. Rooter's director of operations, who apologized, assured me that this case does not represent their values and practices, and immediately provided a refund.

It is unfortunate that things went wrong in our case, but I have to admit that Mr. Rooter is responsive and values their customers.

Review has 1 previous version

Hello Leonid,

Thank you for taking the time to provide a review. We appreciate you speaking with our Director of Operations to resolve the issue. As was mentioned this does not represent our values and practices when interacting with clients.

Thank you for choosing Mr. Rooter and have a great day!

Laura in Toronto

5 reviews Toronto, ON Joined 2010/08/04

stupid drips

3 months ago

Called Mr Rooter who had someone over in just over an hour. Samuel took a look and didn't see anything but did not give up. He found the leak and pointed out another problem we have, Samuel took the time to explain in detail abybout our old pipes (we knew he wasn't selling us a story because wee had heard last time about the pipes). We agreed with Samuel and had the main drain pipe under the sink replaced. I am happy with the work and the price. would highly recommend Samuel if you are looking for a hard working honest guy.

Hello Laura,

Thank you so much for taking the time to provide a review for Mr. Rooter Plumbing and our technician Samuel. It is great to hear that Samuel was able to determine the leak and other problems you may have, as well as replacing the pipe under your sink.

RS in Toronto

0 reviews Toronto, ON Joined 2021/03/30

Excellent customer service by Bruce

Bruce was great. He updated me on his drive in, updated me on the cost, explained what was happening during his time there. Would explain what was on going and what he did to complete the job and finish the job.

Would definitely recommend to anyone.

Thank you for taking the time to provide Mr. Rooter Plumbing and our technician Bruce. It is great to hear that Bruce was able to resolve your plumbing issue effectively. As well as providing you with regular updates regarding the issue.

Catherine in Etobicoke

2 reviews Innisfil, ON Joined 2021/03/28

Love Mr. Rooter North York - Emergency Resolved on Sunday!!

Innisfil

Outstanding Peter. We had two emergencies; one the main valve leak/pipe repair and the other was a shower repair. He finished in 45mins and did quality work, good as new along with giving tips. Mr. Rooter responds quickly, has a 24 hr emergency service and does quality work at an affordable price. Thanks again Peter for attending to us so quickly you are exceptional. Thank you tremendously, Catherine from Toronto's Etobicoke Area.

Hello Catherine,

We greatly appreciate you taking the opportunity to provide Mr. Rooter Plumbing and our technician Peter. It is great to hear that Peter responded quickly and was able to resolve your plumbing issues.

Enan from East York

5 reviews Whitby, ON Joined 2013/12/04

Fixed clogged tub and leak issue same day

Plumbing review in Whitby

Great service and same day fix. Plumber assessed the situation in detail and fixed within a couple hours. Highly recommend for future. Straightforward, good price and trustworthy team of pros

Hello Enan,

Thank you for taking the time to provide a review for Mr. Rooter Plumbing. We always appreciate hearing that our technicians were able to come out to you quickly and resolve your clogged tub and leak effectively. We hope that should a similar issue exist in the future you will not hesitate to reach out.

Private User reviews Newmarket, ON Joined 2021/03/06

Plumbing on short notice

Plumbing review in Newmarket

4 months ago

We had a leaky toilet valve and a poorly heated shower issue. It was 5 pm on a Friday when we called Mr Rooter. Within an hour, Wasqas arrived and professionally handled the problem. He was very knowledgeable and handled all the issues and answered all of our questions. Would not hesitate to recommend. We called other services prior and the earliest they could arrive was 1 week’s time. Glad we used Mr Rooter.

Thank you for taking the time to provide a review for Mr. Rooter Plumbing and our technician Waqas. We always appreciate hearing from our customers and that Waqas was knowledgeable, professional, and answered all of your questions.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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