Mr Rooter Plumbing

Plumbing
Newmarket ON L3Y 2B1
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Plumbing
Mr Rooter Plumbing
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92%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2019 winner 12 timesBest of 2019winner 12 times

Reviews for Mr Rooter Plumbing

Average customer rating:
9.5 10 (1756 reviews)

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Rick from Toronto
Rick from Toronto
9 reviews Toronto, ON
0/10

Ripped me off

I had low water pressure in my basement shower so I called Mr. Rooter for help. Big mistake! Peter Borsuk charged me $200 to figure out what part was needed to fix the pressure issue. Then he wanted to charge me another $600 to actually fix it. Called another plumber and had it fixed for $300. Basically, he charged me $200 for nothing. Will never call Mr. Rooter for help again.

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Company Response

Hello Rick,

We are sorry to hear that your initial experience was negative. We have reached out to you and a Manager spoke with you and we hope that your are now satisfied with the situation.

Thank you for using Mr. Rooter Plumbing

mrsodon in Toronto
mrsodon in Toronto
2 reviews Toronto, ON
10/10

Quick & Efficient Plumbing Service

We had water back up into our basement. We called Mr. Rooter and Anthony came by within the hour to assess the situation. He snaked the drain outside and we were told our pipe had eroded due to it being made of clay - it was a very old pipe. He cleared the pipe for us and gave us a quote to dig and replace the pipe with a new, plastic one. We paid a small deposit and a few days later, after he had called around to make sure they could dig in that location, his crew of 2 men came and had everything done within 3 hours! I would definitely recommend calling Mr. Rooter. They were honest and got the job done in a very reliable and efficient manner.

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Company Response

Hello Mrsodon and thank you for posting this review for Mr Rooter Plumbing and our technician Anthony. We are so pleased to read about the outstanding and professional as well as timely service that you received. We are continuously making our best effort to understand and appreciate the customers' needs in every situation and are happy to know that you experienced just that! We appreciate that you would recommend us to others and we thank you for choosing Mr Rooter! Have a great day!

nolan in Toronto
nolan in Toronto
0 reviews Newmarket, ON
10/10

tub cog

my plumer Jay was quick and efficient. i would recommend him to anyone. they came out on a saturday, no other company could offer me service at the time. price was comparable. thank you for your service.

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Company Response

Hello Nolan and thank you for posting this review for Mr Rooter Plumbing and our technician. We are so pleased to have serviced your plumbing needs in such a timely and efficient manner! Sorry for the delay in response. We thank you for choosing Mr Rooter and have a great day!

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Faucet Repair

Bruce was very accommodating and did his best in order to help me fix my kitchen sink. At first he was only required to snake the drain pipes but he discovered corroded pipes and gave me my options. Once i had decided to chose to replace my pipes he drove all the way to the dealer and came back and finished the job in an hour. On top of that he was required to travel in and out of my apartment building due to a series of unfortunate events when it was -13. So good!

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Company Response

Hello Valued Customer and thank you for posting this review for Mr Rooter and our technician Bruce. We are happy to hear that you received informative, timely and professional service no matter what the weather was like! We do apologize for the delay in response. We thank you for choosing Mr Rooter and have a great day!

Private User
Private User
Private User reviews Newmarket, ON
10/10

Great Service from Bruce at Mr Rooter

I had two issues to be resolved: a completely blocked bathroom sink, and rebuilding of toilet flushing mechanism in a second bathroom. Bruce from Mr. Rooter was excellent. He got right to work, he explained everything he was going to do, the pricing associated, and worked efficiently. He then went through all the repairs, and gave me some tips to prevent in the future, and also on using the Mr Rooter natural drain product (which I also purchased). Highly recommended. Bruce was great.

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Company Response

Hello Valued Customer! We thank you for taking the time to post this review for us and our technician Bruce and we do apologize for the delay in response. It was our pleasure to extend our professional and timely service to you in addition to providing you with some preventative measures as well. We look forward to assisting you with any future plumbing services you may require. We thank you for choosing Mr Rooter and have a great day!

DJ72 in Scarborough
DJ72 in Scarborough
1 review Toronto, ON
10/10

leak in bath tub plumbing , replace plumbing , new shower head and faucet

We were in need of a plumber on Dec 5 with a leak in the plumbing for the bathtub faucet so I made a call to Mr. Rooter and they sent out a service plumber to assess our problem. The person they sent was Bruce who gave us a good explanation as to what would be needed to resolve our problem and what the cost would be. Bruce was very professional, friendly and very meticulous preforming the job.
Thanks again Bruce.
Doug & Gail from Scarborough

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Company Response

Hello Doug and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. It is our pleasure to read about the professional and timely service that you received and deserve! We are happy to know that all is functional well! We thank you for choosing Mr Rooter and have a great day!

gremy7 in Toronto, Ontario Canada M5R2E2
gremy7 in Toronto, Ontario Canada M5R2E2
2 reviews Toronto, ON
9/10

Problem Solved

During a shower restoration, a tile and grout worker poured grout and caulking into our master bathroom toilet, resulting in a solidly plugged toilet. After attempting to plunge the toilet, unsuccessfully, I knew that the matter required professional escalation. I called Mr. Rooter and Bruce was dispatched to our home. Bruce immediately assessed the matter and ascertained the toilet was plugged solid with hardened grout! After applying a snake, the hardened caulking/grout was successfully dislodged and the toiled returned to proper functionality.

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Company Response

Hello Gremy7 and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. It is our pleasure to read about the professional and timely service that you received and deserve! We are happy to know that all is functional well! We thank you for choosing Mr Rooter and have a great day!

syeda in Toronto
syeda in Toronto
1 review Toronto, ON
0/10

Be Careful

Came with $300 estimate, that was right estimate and it is right estimate. Charged $885 for nothing and was eyeing at $2,000 to finish job which is actually $300.
He sold membership for three years. Then he cut the wall and quoted $90.
Then he doubled $90 and also $670 for cutting drywall.
Cutting drywall was a small job but was about to bill almost $1,000. All the work he did was just billing and doing nothing. At the end he left the job uncompleted.
We got no receipt for the payment which he charged from my VISA card.

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Company Response

Hello Syeda,
Unfortunately we have been unable to reach you to discuss your review. The satisfaction of our customers is extremely important to us. We encourage you to reach out to us to discus the service you recently received.
Thank you for choosing Mr Rooter Plumbing

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Laundry Tub drainage

Chris Cochrane did a great job of clearing the drainage. He was diligent, thorough, courteous and knowledgeable. We were happy with the outcome and would gladly recommend him to anyone.

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Company Response

Hello,
Thank you for posting this review for Mr Rooter Plumbing and our technician Chris. We are pleased to read that he was diligent, thorough, courteous and knowledgeable and you were happy with the service you received! Thank you for choosing Mr Rooter and have a great day!

Sparky in Newmarket
Sparky in Newmarket
0 reviews Newmarket, ON
10/10

Inspect outside catch basin pipe and house drain to the street.

Using a special camera Christopher carried out an evaluation on our exterior catch basin pipe and main drain pipe inside our newly purchased home. He was pleasant and knowledgeable providing me with great insight on how to better protect our investment.

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Company Response

Hello Sparky and thank you for posting this review for Mr Rooter Plumbing and our technician Chris. We are pleased to read about the wonderful, knowledgeable and informative service you received! Thank you for choosing Mr Rooter and have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Rooter Plumbing

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain service and products. Mr Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98 Our Services include: Full Service ...
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