0 reviews Toronto, ON Joined 2015/07/30

5/10

Main Shutoff Valve Replacement

Plumbing review in Toronto

4 months ago

My main shutoff valve was leaking around the packing nut on a Sunday morning. In order to repair or replace the valve the water has to be turned off at the curb by the city. They charge the homeowner to turn it off and then again to turn it back on. This was a job that I wanted to do right the first time.

I didn't have a lot of time to shop around as I wanted to get the leak fixed asap. I quickly browsed through google's and homestar's review and Mr Rooter came up with great reviews.

I called the number on their website and reached their call center who was very polite and professional. They also brought to my attention that if I wanted a plumber to come out on the weekend there would be a trip charge since it's Sunday. I appreciate being made aware of this before having them take on the job. However, this contradicts with what they advertise on their website, they have in big bold letters "Never an Overtime Charge Weekends, Evenings, Holidays—Always the Same Price. " They may not call it an overtime charge, but I was definitely charged more to have a plumber out on the weekend.

In fine print they mentioned, "*Not offered at all locations. Reach out to your local Mr. Rooter Plumbing to find out more." It would be less misleading if they mention what location do participate.

Every company advertises they're #1 in the industry. No company is ever going to say say "We may not be the best but we can offer you a good price" or "We pride ourselves in being the best so you will have to pay more for our services". So when I hire someone, my decision is based a lot on reviews. Since this is something I want to get right the first time, I decided to proceed with Mr Rooter based on their reviews.

The plumber arrived quickly and he was very polite and professional. He was quite knowledgeable. I would give him 10/10. Before doing the repair, he showed me a break down of the cost. I was charged with the $69 trip that they pointed out. I was also charged with a $15 fuel surcharge, which I don't really understand. For the parts and labour I was charged $448. I don't see the part costing more than $30 at Home Depot. The plumber mentioned that this was the industry standard for labour. It seems really high to me. I was in a position where I wanted it be done asap and correct. I didn't have much time to shop around. I had a feeling Mr Rooter would do a good job. But if I had more time, I would have turned down their services and continued shopping after the estimate.

I also noticed they have a $20 discount on their website. It was my fault I forgot to mention this when the plumber was on site.

The reason I give Mr Rooter 5/10 is because I probably wouldn't recommend them to someone as they are expensive to homeowners like myself. I would recommend them if money wasn't a concern. The saying "you get what you pay for" is true. But I do believe that you can get the "best bang for the buck" if you do your homework. This definitely would be the case if I had more time.

Job Price

Was this review helpful?

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain service and products.

Mr Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drain service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:

1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights and holidays. We believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.

3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention and septic system needs. We are fully licensed, insured and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair) and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property and possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

Write a Review

Average customer rating:
9.5 10 (1749 reviews)

Jessica in Woodbridge

11 reviews Toronto, ON Joined 2010/06/10

10/10

Leaking shower

3 months ago

We have used Mr. Rooter Woodbridge many times as our house is somewhat cursed with plumbing issues. Today's visit was for a leak below our shower. Kelly arrived promptly, immediately knew what the problem was and saved us time, stress and unnecessary costs. He was professional, knowledgeable and extremely helpful ( he even called after he left to hive me info about the sealing around the faucet). Kelly is amazing and deserves major kudos - he is a true plumbing pro! Thank you again for saving the day!

Company Response: Hello Jessica and thank you for posting this review for Mr Rooter and our technician Kelly! It is great to read about the prompt, courteous and informative service that you received. It is this customer focus that allows us to maximize our customer loyalty! Thank you for choosing Mr Rooter and have a wonderful day!

syeda in Toronto

1 review Toronto, ON Joined 2019/10/24

0/10

Be Careful

Lawn Maintenance review in Toronto

25 days ago

Came with $300 estimate, that was right estimate and it is right estimate. Charged $885 for nothing and was eyeing at $2,000 to finish job which is actually $300.
He sold membership for three years. Then he cut the wall and quoted $90.
Then he doubled $90 and also $670 for cutting drywall.
Cutting drywall was a small job but was about to bill almost $1,000. All the work he did was just billing and doing nothing. At the end he left the job uncompleted.
We got no receipt for the payment which he charged from my VISA card.

Company Response: Hello Syeda,
Unfortunately we have been unable to reach you to discuss your review. The satisfaction of our customers is extremely important to us. We encourage you to reach out to us to discus the service you recently received.
Thank you for choosing Mr Rooter Plumbing

Private User

Private User reviews Toronto, ON Joined 2016/08/17

Basement Laundry Tub drainage

28 days ago

Chris Cochrane did a great job of clearing the drainage. He was diligent, thorough, courteous and knowledgeable. We were happy with the outcome and would gladly recommend him to anyone.

Company Response: Hello,
Thank you for posting this review for Mr Rooter Plumbing and our technician Chris. We are pleased to read that he was diligent, thorough, courteous and knowledgeable and you were happy with the service you received! Thank you for choosing Mr Rooter and have a great day!

Sparky in Newmarket

0 reviews Newmarket, ON Joined 2019/10/12

Inspect outside catch basin pipe and house drain to the street.

Drain Services review in Newmarket

About 1 month ago

Using a special camera Christopher carried out an evaluation on our exterior catch basin pipe and main drain pipe inside our newly purchased home. He was pleasant and knowledgeable providing me with great insight on how to better protect our investment.

Company Response: Hello Sparky and thank you for posting this review for Mr Rooter Plumbing and our technician Chris. We are pleased to read about the wonderful, knowledgeable and informative service you received! Thank you for choosing Mr Rooter and have a great day!

KMacRae

1 review Oshawa, ON Joined 2019/02/07

Small plumbing projects

Plumbing review in Oshawa

We have used Mr. Rooter in the past and were very satisfied with their work. This time, we needed to have a toilet repaired and two kitchen faucets replaced.
We were told that there would be a phone call about 1 hour before the tech's arrival. Chris arrived right on time. He was very friendly and professional. He was very careful to protect our floors with drop cloths. Chris spent some time replacing the parts in one of our toilets so it would function better. He also replaced two kitchen faucets that were leaking and in need of replacement. The repairs took considerable time but were completed exactly as we wished. Chris was very personable and went to some trouble to acquire the needed parts to fix our toilet. When he left, there was no sign that he had been there - i. e. the areas were spotless. We would have no hesitation in asking for his assistance again. It was a pleasure to chat with someone so knowledgeable who wasn't bothered by questions that we asked. Highly recommended.

Company Response: Hello KMacRae and thank you for posting this review for Mr Rooter Plumbing and our technician Chris. It is our pleasure to have serviced your plumbing needs in an efficient and professional and respectful manner. It is this great, 'above the line" service we extend to our clients that allows us to maximize our customer loyalty. We take great pride in treating others as we would like to be treated and are so pleased that you experienced just that! We appreciate that you would recommend us to others and we thank you for choosing Mr Rooter! Have a great day!

Private User reviews Toronto, ON Joined 2016/04/28

Blocked rainwater drains

Drainage Contractors review in Toronto

We had several blocked drains from downspouts to the front yard, which did not let rainwater drain quickly away from the foundation. Chris and his crew were extremely professional and cleared all drains with a power washer and camera. Some even required some excavation to find the exit point into the front yard. The crew made sure the job was done beyond the job description on the quotation. We are very satisfied with Chris and recommend him.

Kimmy in Whitby

0 reviews Whitby, ON Joined 2019/07/18

Huge Job - Impressive Results

Whitby

We suffered a collapsed main and external drain. Mr. Rooter staff were amazing - prompt, courteous, extremely hard working, clean and gave us 'top shelf' work. Thank you to Chris (plumber), Travis (project manager) and the countless others (we have 4 OUTSTANDING diggers doing the worst of the worst work -through yucky, smelly conditions - working at record speed! Their work ethic amazes me to this day. I would highly recommend Mr. Rooter.

Company Response: Hello Kimmy and thank you for posting this review for Mr Rooter Plumbing and our staff of Chris and Travis. We are pleased to read about the "above the line" service that you received and how they all did an outstanding job! We appreciate that you would recommend our services to others and we thank you for choosing Mr Rooter! Have a great day!

Linda in North york

3 reviews Toronto, ON Joined 2012/01/18

Kitchen back up and leaking pipes

Prompt response to drain back up and leaking kitchen pipes. Andrew was amazing. He quickly assessed the situation, and advised me to contact Property Manager (which I had done). The drains were leaking in several places, so he changed them as per code. He installed a new faucet. I will get him to return and get him to install one I prefer for different features.
Andrew as courteous, very knowledgeable, and I felt I could trust his opinion.

Company Response: Hello Linda and thank you for posting this review for Mr Rooter Plumbing North York and our technician Andrew. It is our pleasure to read about the informative and professional service that you received and deserve. We are happy to have gained your trust and we look forward to servicing your plumbing needs in the future. Thank you for choosing Mr Rooter and have a great day!

jamiegordon1122 in Toronto, Ontario

0 reviews Newmarket, ON Joined 2015/04/20

Replaced a toilet

Plumbing review in Newmarket

Plumber initially suggested he would replace a couple parts to our old toilet, then went ahead and replaced the entire toilet. When I received the invoice, I asked for more details regarding the parts & labor (one hour) involved with the installation of the new toilet and they refused. Cost of this toilet is ~$300-400, so the remaining $800 was not justified. The Service Manager was not willing to provide more details to the invoice, so my rights as a consumer were clearly not respected.

Worthwhile sharing this review on other social media platforms so other consumers are aware of this poor service.

1 of 1 people found this review helpful.

Company Response: We would like to take this opportunity to describe what can be expected in the event that someone requires any type of plumbing assistance and decides to contact Mr Rooter Plumbing.
When we receive a request for service, our customer service team will schedule an appointment to have a plumber perform an onsite assessment and then provide an estimate for any work that needs to be done. Our assessments are done at no cost and our estimates come with no obligation as long as the appointment is scheduled during normal business hours.
We appreciate all reviews and consider any type of feedback from our customers to be helpful, however we would like to provide some comments with regards to this particular review.
The person that left this review recently contacted us to assess a toilet in their home that our plumber found a variety of issues with. The homeowners were presented an exact quote to supply and install a new toilet. Once the homeowners approved the quote, our plumber proceeded to replace the toilet.
Soon after the job was completed, the homeowner contacted one of our managers to question the amount charged for the recent service call and was now looking for a discount. We discussed the charge with the customer but unfortunately were unable to provide him with the discount he was looking for.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Previous12 3…179 Next

Mr Rooter Plumbing

Reviews for Mr Rooter Plumbing

Sort by