The P-trap under my sink was broken. I was assigned an appointment the next day but later received a call that there was an immediate opening.
Samuel showed up soon after. He cut off the brass pipes and replaced them with PVC.
He was done quickly, then he cleaned up the area under the sink.
Excellent service.

Friendly technician, on time, job well done etc, can't complain

He changed a valve, added a utility sink to the garage, connected the fridge water line and added a tap outside for a garden hose

Leaking pipes behind the wall. Water came through the ceiling in the dinning room. They had to cut a hole in the drywall and solder the pipe.

I called Mr Rooter to investigate a slow-draining toilet. It turned out that the toilet had been installed poorly by previous home owners and there was an entirely separate larger problem in the house sewer system.

The investigation and quote process was thorough and detailed and the technician took the time to find out what the problem was, when other plumbers in the past had just snaked the drain and assumed the problem was resolved.

They ended up replacing the water line and the entire basement drain system.

After the work, when there was a problem discovered, the company came quickly the same day and fixed the issue and repaired the additional damage caused by the repair.

Ziggy detected when he was here in Jan, 2020) this was done on June 29, 2020 . $616.00. Jan 2022 we needed a diverter spout installed on our bathtub in our ensuite bathroom . We purchased the diverter spout for less than $50.00 , cost to install $360.00??. We had a toilet installed today, which we purchased on our own for $189.00, and yes you had to supply a shut off valve which may have cost $35.00 or so and it cost us $429.00 to get it installed?? So we now have a $700 toilet in our powder room. Sorry, but we will not be using Mr. Rooter again . Your pricing which your employed plumbers have to abide by and use are notorious. If in future, we need plumbing work done, we will source out local plumbers in our area.

Omid (project manager) and Andre and his crew did an excellent job redoing the sloppy job of the previous plumber to reinstall the main drain pipe in the basement which had an incorrect slope and other code violations (eventually resulting in sewage backup and flooding). The team walked me through every step of the process, were on time and took time to show and explain what is happening. Mr. Rooter is the only plumbing company I trust and would not hesitate to re-hire the same crew. Thank you Omid, Andre and team for the great job!

Horrible service! Arranged for a plumber to come to my unit to see my tenant for a leaky kitchen faucet. Plumber barely said two words to the tenant, inspected for less than 5 second, and said my entire kitchen faucet needs replacing. Called me and told me he was leaving an estimate with my tenant and then just walked out her door, saying we all need to find a new company? Complete waste of time, phony company. Not sure if they realize people take time off work and school for these service calls. Was also extremely rude and short on the phone. WOULD NOT RECOMMEND

Plumber came to fix the basement drain issue and he had to remove the toilet to inspect the pipe. He ended up not fixing the main issue, and on top of that, when he put the toilet back on, he RE-USED the old wax LOL. and now the water is leaking from the base of the toilet. one more problem for me thanks to unprofessional plumber who was too cheap. for less than 30 min work, charged $400, and quoted $6K to come back and fix the problem. Over priced company with terrible customer service.

I called Mr. Rooter (do NOT confuse them with the other company with a similar name) to fix a toilet that was flushing slowly. It took several flushes to clear the toilet. Mr. Rooter came out and assessed the situation for themselves. They replaced the FILL VALVE. They "tested" for leaks - found none and charged me $240. My problem is that the FILL VALVE did not correct the slow draining/flushing of the toilet. It is hilarious that he did not test if the toilet actually flushed! For a 15 minute fix and a $10 part they charged me $240. I had to call in a second plumber who actually laughed at the work they did. They overcharged me and didn't even fix the toilet. Avoid this company at all costs.

Wondy was very friendly and professional. He not only handled the installation of our new toilet well, but educated us on proper maintenance. He ran various tests to ensure there were no leaks under our sink and came prepared to clean up after his installation. He left no garbage and overall the experience was very positive. Would recommend.