Private User reviews Scarborough, ON Joined 2020/12/15

0/10

Unreasonable charge and job done without authorization

Scarborough

About 1 month ago

I called Mr. Rooter Plumbing and ask if I can get a quote and got informed its free to get an estimate. On that day I was called by my tenant that the bill is $750. I was shocked and then called the company ask why just replace the mixing valve it will cost such huge amount of money. I asked what labour rate they have and what is the cost for the valve. Company manager advised I will get a call back but then I received this invoice and tenant told me the job is done already. I called the company again and was told they will give me a discount makes the price to $542. I said but this job is done without my authorization. I called the agency confirmed he did not authorized the job too. Since my tenant already paid them. I called them ask if we can lower the price to $300. They said no. $300 was according to one of the plumber that work for my friend's house. Usually the labour rate is $60-$65/hr, and the valve as per the pictures cost $110 - $230. I dont think the price is reasonable and they just tell me that's just the price for everyone that replace the valve. And they always use the same valve.

Job Price

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Company Response

Hello,

Thank you for taking the time to provide us a review. We have discussed this issue with the manager you spoke to, and as we had expressed to you previously, the work was authorized by the company that is managing your property, and tenant. As was also pointed out that we did provide you a partial refund of $150. Unfortunately, we are not the plumber that works for your friend's house, and our jobs are not based on an hourly rate but fixed pricing so you will know the complete cost in advance of any work being completed. Mr. Rooter Plumbing Toronto prides itself on our workmanship, and we always provide a no-pressure quote for the work ahead of time.

We made every effort to resolve this issue with you, unfortunately, we were unable to provide you with over $400 off of the work that you had wanted.

Thank you for choosing Mr. Rooter Plumbing and have a great day!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain service and products.

Mr Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drain service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:

1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights and holidays. We believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.

3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention and septic system needs. We are fully licensed, insured and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair) and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property and possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

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Write a Review

Average customer rating:
9.4 10 (1766 reviews)

Private User reviews Whitby, ON Joined 2021/01/18

Very expensive and untransparent

Whitby

3 days ago

Too expensive and not transparent... $750 for clearing kitchen sink clog with machine.
When I called their number for a quote, I was told that the quote is not available, technician needs to be on-site for assessment (wether proceed with repair or not, there will be $100 fee, I understand,this applies to a lot of companies).
Tech came in, with two prepared quote, first one $1400+ and second $750. So I would assume quote should be available for kitchen sink clog?
The only good part is at least technician is professional and knows what he is doing. But definitely will not have a second deal

Hello User,

Thank you for taking the time to provide us a review for Mr. Rooter Plumbing. We would like the opportunity to look into this matter because it does not represent our procedure or the way we treat our customers. If you could please reach out to us at info@mrrootergta.ca we would appreciate it. I would like to state that we do offer no-charge quotes Monday - Friday between 9 am and 5 pm. The $102 fee would be the call-out fee if a technician were to come out after hours or on weekends.

SAM in Stittsville

1 review Ottawa, ON Joined 2020/12/27

Not Professional service/ambiguous answers

Ottawa

24 days ago

I had 2 toilettes clogged almost in same time... I called this company. They came, inspected for 2 min, and they said that fees would be (308 cad)... They confirmed that everything would be OK as it was a simple job (It took them 5 min ONLY for both toilettes to unclog them). They did the job and I paid the $308 and after 10 days after, I had the same problem again. I called them, they sent the team, they said that I had to pay again, although customer service confirmed that I did not need to pay for same service!!!

Hello Sam,

Thank you for taking the time to review Mr. Rooter Plumbing. Unfortunately, there is not enough information here for us to determine which job you are referring to and to see investigate the situation. If you could reach out to us so we can look into this issue more it would be very appreciated.

Mr. Rooter Plumbing

Private User reviews Toronto, ON Joined 2020/12/08

10/10

Excellent client service

Toronto

Omid and his team were super responsive, very insightful and diligent in their work. Omid is a pleasure to work with. I will definitely recommend him and Mr. Rooter to others.

Thank you for taking the time to provide this review for Mr. Rooter Plumbing and our technician Omid. It is great to receive feedback regarding the work completed at your property and that Omid and his team were super responsive and very insightful.

Thank you for choosing Mr. Rooter Plumbing and have a great day.

Jenn

0 reviews Brantford, ON Joined 2020/09/10

Shower Cartridge Replacement

Plumbing review in Brantford

4 months ago

In case the people at Mr Rooter were not aware, moen shower cartridges are covered by warranty. I used good old YouTube to figure this out and replaced it myself for $0. This was after Mr Rooter sent someone to my home telling me that he needed to cut my wall open and charge me $1500 to fix my shower cartridge. He claimed there was no other way. That was obviously a untrue. You guys should be ashamed of yourselves trying to rip people off during a pandemic when everyone is already struggling financially. Gross, just disgustingly gross behaviour. I really would like my money back for him coming there and doing nothing helpful at all.

1 of 1 people found this review helpful.

Hello Jenn,

Thank you for taking the time to speak with our Manager in regards to this issue. We hope that after speaking to him any outstanding issue has been addressed.

Have a great day and thank you for choosing,
Mr. Rooter Plumbing

Jayan

1 review Toronto, ON Joined 2020/09/03

2/10

Kitchen Sink P-Trap replacement

Plumbing review in Toronto

5 months ago

The plumber came into my unit and I had told him whats wrong and assessed the work and gave me a quote. I originally thought the price to be high which it is but since it was after hours and a bit of an emergency I went ahead. He started doing the work and then realized he's missing some parts but didn't tell me he was going out to buy parts. As I was only the owner and not the tenant of the unit, I was only supervising the apartment. The plumber ended up taking an hour to come back while I was waiting when originally he told me it would be quick. Afterwards, the plumber completed the job alright but the sink was still backed up and clogged, the plumber gave a few tips to remove the clog but wouldn't comment any further saying that I shouldn't be telling you this. Then proceeded to say if you want the drain to be unclogged you must call back tomorrow and ask for me again to unclog. The next day, the apartment unit still smelled of plastic glue used to glue together the plastic pipes. All in all, would only recommend if its an emergency repair but would not otherwise.

Hello Jayan,

Thank you for your review. We are sorry to hear that your experience with Mr. Rooter Plumbing was not to the high standards that we attempt to hold ourselves to. We have taken this review and used it for additional training.

Thank you for choosing Mr. Rooter Plumbing

OLIVIER in Toronto

0 reviews Toronto, ON Joined 2020/08/11

New faucet

Thank you Samuel for your patience, great service and great job. The faucet looks good. Now I can use my kitchen sink again without worrying about any leaks. Thank you

Hello Olivier,

Thank you for the review of Mr. Rooter Plumbing and our technician Samuel. We are pleased to hear about the patient, and great service you received! We appreciate that you would recommend our plumbing services to others, and thank you for choosing Mr. Rooter as your local plumber! Have a wonderful day!

dottyj in Brampton

2 reviews Brampton, ON Joined 2020/06/23

Exceptional Service

Brampton

7 months ago

We had Ziggy from the North York office in January to replace a burst pipe in the basement (emergency). We had him back this week to replace pipes/hardware under our kitchen sink which he indicated when he was here in January that they need replacing (he gave us a guote at that time which Mr. Rooter still honoured 6 months later) -it was not an emergency just something to think about. Well we got it done and I highly recommend Mr. Rooter and of course Ziggy whom I personally asked for the last visit. Excellent service. Will use again - but hopefully will not have too

Company Response: Hello Dottyj, Thank you for posting this review for Mr. Rooter Plumbing and our technician, Ziggy. We are pleased to hear about the exellent service you received! We appreciate that you would recommend our plumbing services to others, and thank you for choosing Mr. Rooter as your local plumber! Have a wonderful day!

D. Pancer in Newmarket

1 review Newmarket, ON Joined 2020/05/27

Dishwasher Disaster

Appliance Repair review in Newmarket

8 months ago

Just before Covid-19 started we bought a new dishwasher and decided that we would install it ourselves. After receiving the dishwasher and watching numerous YouTube videos we realized that we may have bitten off more than we could chew. We live in a condo that was built in 1970 and the copper plumbing did not match any video we could find. After many arguments we decided to call our appliance repairman to see if he could help us install our dishwasher. Due to Covid-19 he wasn't working so we had to find a plumber. I chose Mr. Rooter due to good reviews and I can happily say that those reviews weren't just right, they may have been understated. Immediately after calling them I was told that they could have someone there in 1.5 hours, which was fantastic. What was also fantastic is that it was Charlie who arrived. Covid-19 was still in its infancy in Ontario, but I not only received a text message that he was on his way, but also when he arrived so that I could unlock the door and he could enter at a safe distance. Mr. Rooter had already taken the necessary precautions for their plumbers and Charlie had all the PPE required. He looked at our hook-up and told us immediately that our copper pipes were very outdated and that that he would have to change them out in order to install the dishwasher. I won that argument with my husband by the way. Charlie and I chatted periodically throughout him installing the dishwasher and he was pleasant, able to answer all of my questions, laughed while I made jokes that I was so glad my husband was wrong and guaranteed that if it were to ever leak that Mr. Rooter warranties the installation for 1 year. I will not only call Mr. Rooter for all of my plumbing needs, but I will also request Charlie again if it can wait and is not an emergency.

Company Response: Hello D. Pancer, Thank you for posting this review for Mr. Rooter Plumbing. We are pleased to hear about the professional and friendly service you received! We appreciate that you would recommend our plumbing services to others, and thank you for choosing Mr. Rooter as your local plumber! Have a wonderful day!

Private User reviews Toronto, ON Joined 2020/05/14

Professional and friendly service

Great service, very friendly and professional. We replaced a toilet, toilet hoses, shower faucet and had some repairs done on sink faucets and a shower knob. Ziggy was our plumber and he was excellent. The customer service agents on the phone were very nice too. Highly recommended.

Company Response: Hello, Thank you for posting this review for Mr. Rooter Plumbing and our technician, Ziggy. We are pleased to hear about the professional and friendly service you received! We appreciate that you would recommend our plumbing services to others, and thank you for choosing Mr. Rooter as your local Toronto plumber! Have a wonderful day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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