We hired Milani to fix a leak we had on the ground floor. They sent their drainage specialist who did nothing, just looked into the drain tile and concluded that the leak is not coming from the drain. $200 charge for that conclusion.
Then they called us and offered to make two more appointments with heating specialist and with the plumber to continue. Each appointment is $150 to start with. This is the way they do their business.
I would never deal with this company again. Do not recommend to anyone, unless you know what is wrong, who should fix it and how.
- Approximate cost of services:
- $200.00
- Company Response
Our inspection and recommendations were correct!
We were called out to look at a “drain tile issue” that was presumed to be leaking into the basement. We provided the rates over the phone and dispatched a Drainage Technician with 10 years experience. The technician inspected the drain system, including the storm sump, and concluded that the drain tiles were not leaking. He then recommended “pressure testing the water supply line to house and test the zones to the baseboard heaters”. This required a technician with a gas ticket just in case any gas lines needed to be shut down.
We were not notified of any dissatisfaction and only became aware from this review. We then offered to assess the problem at no cost to show our commitment to customer service, however the offer was declined. If the customer were to change their mind, we are more than happy to return to do the work.