Overcharged by Milani Plumbing for Simple, Quick Plumbing Repair
Milani Plumbing, Drainage and Heating (phone 604 984-2603, head office 5526 Kingsway, Burnaby BC) charged me $798.84 on Nov. 3, 2016 for under 1 hour of labour and less than $50 in parts during regular hours to replace two small plastic valves (a ball valve and check valve) and short piece of plastic pipe in my Burnaby home.
Claude, the plumber they sent - told me he has 30 years experience and it showed, when he realized the plastic check valve needed replacing after I described how the sump pump didn't always turn off automatically, and the banging noises it made when it did turn off. He appears to be a qualified plumber and I recommend him.
However, I strongly urge you to avoid Milani Plumbing because they greatly overcharge some of their clients based on my experience. The reason I choose them for this job was because I was charged about $1700 (really) by another plumbing company within the last year for replacing the sump pump, and wanted to this time give my business to a reputable company having great online reviews to avoid having another terrible experience.
Instead what happened is that I feel they overcharged me by $600, (based on the $200 charge they quoted on the phone for the first hour of labour, not including parts) and for this reason I recommend anyone considering Milani Plumbing, Drainage and Heating to find another, reputable plumbing company by asking people you know for recommendations instead of believing online reviews.
I'm sick of having companies greatly overcharge me and wish you luck in finding a plumbing company providing great value for your money.
- Approximate cost of services:
- $800.00
- Company Response
At Milani, we pride ourselves with providing exceptional customer service, while maintaining a high level of integrity. We find this review unfair due to the following:
- Our records show that Claude was on site for approximately 3 hours to complete to work.
- Prior to doing the work, Claude was at the customer’s home the day before to provide an on-site estimate, where the job was quoted for the amount given. The quote included the approximate amount of labour hours, as well as the cost of parts. The customer gave his approval to the quote prior to the service, and signed the invoice at the end of the service. No other price was given to the customer.Milani would NEVER start any work without advising the customer how much the service or project would cost, and before their approval of the work, which we emphasis did occur. Should the customer contact us, we are more than happy to explain the situation further.