After posting my review below, I was pleased to receive a response from Milani, which unfortunately is rare in this day and age. Their thorough review and courteous response to our concerns were genuine and well thought out. I can say that the resolution will ensure I reach out to Milani in the future for any trades services I need. Despite our initial interaction with Milani, I can truly say that they are a caring organization that has genuine concern over their clients experience. Many thanks to Sukh for your time and consideration. It was very much appreciated.
We had a minor leak under our kitchen sink so reached out to Milani through their website. The response was prompt with respect to setting up an appointment, however it wasn't until the plumber was on his way that they called to outline the cost. $189 just for the visit, regardless of any actual work to be performed. $90 per hour thereafter. The plumber arrived and literally hand tightened a joint to fix the problem. No materials, he was in and out within half an hour. The individual was pleasant and actually felt guilty as he knew the cost and the fact it was a fix that could have been performed by anyone with two hands and the ability to turn righty tighty. Unfortunate that this company fits the stereotype that those without a trades background always fear. An absolute rip off with respect to billing for literally no work performed. Lesson learned to call as many options as possible to ensure charges are reasonable and based on actual work/parts.
- Approximate cost of services:
- $189.00
- Company Response
All of our customers are quoted our standard rates before the call is booked. Our minimum call out charges cover the cost of having a qualified technician and fully stocked truck come to your home. Although we cannot apologize for our standard rates (which have not increased for several years) we do not like to hear of any unhappy customer. Please provide us with contact information at marketing@milani.ca as we would like to reach out to you to see if we can leave you satisfied.