Here are a few comments:
(1) The workers didn't clean up the roof very carefully before they put on the tar paper for the new one.
(2) Towards the end, they ran out of the water-proof membrane for ice and water. Tom instructed them to put on two layers of tar paper and told me it's the same.
(3) Tom didn't buy the workers lunch at noon. I asked Tom several times about this and Tom said they would have food after the work is finished. They finished the work until 4:30 pm without food.
(4) The roof wasn't entirely cleaned up. There were still some nails and other garbage left over. It was the same on the ground.
- Company Response
Dear Charles,
Your 2 star review comes to a shock to us after
you telling us we did A wonderful job.You were told many times to get off the roof because you were distracting the crew and interfering with the installation of the new roof all day long. Before the shingles were applied the roof deck was swept clean before insulation of new shingles. Also Clean up was done best as possible due to your extremely long grass.
As for lunch we do not buy our employees lunch everyday. The CREW decided to eat after the job was done. You walked around the perimeter of your home with Tom and agreed everything looked great and even the shingles looked wonderful after installation. We all left that day thinking everything was great.
Customer satisfaction is our #1 priority you should have mentioned this to Tom before the crew left that day and Tom would have taken care of it ASAP.Sincerely,
Mega City Roofing