Mckinnon Heating Cooling

Formerly Preferred Air Ltd
Heating & Air Conditioning
Toronto ON M3J 3G5
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98%(36 reviews)
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Heating & Air Conditioning
Mckinnon Heating Cooling
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89%

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Reviews by rating (past 12 months)

Reviews for Mckinnon Heating Cooling

Average customer rating:
8.6 10 (296 reviews)

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michael in Toronto
michael in Toronto
2 reviews Toronto, ON
10/10

Fixing pipes and a pump in a boiler

The tuning leading from the water tank to the boiler weee not up to standard and were replaced along a pump that wasnt working. Everything was done quickly and now its warm and cozy. Thanks a lot!

Approximate cost of services:
$1,400.00
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Company Response

Thank you Michael for your review. We appreciate your patience as it took some time to source the proper circulation pump for your system. Enjoy your new home and thank you for your trust and confidence in us.

Jersey3380
Jersey3380
2 reviews North York, ON
10/10

Furnace repair

I had phoned yesterday that we had a furnace issue - the fan was not working. Bran showed up first thing this am. He has been here before. He is very professional, friendly and competent. He identified the problem and fixed it quickly. Just wanted to pass along that he/McKinnon provided excellent service.
Thanks
Keith and Don

Approximate cost of services:
$250.00
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Company Response

Thanks Keith & Don for your review. Bran is a valued employee and we appreciate your kind words of him and of our team.

B. James
B. James
0 reviews North York, ON
10/10

Furnace and air conditioner installation

Our neighbour recommended McKinnon. Everyone we dealt with were friendly and courteous. They were on time for both our maintenance call and the installation. They were tidy and clean, there was no mess left behind inside or outside our home. And the price was reasonable when compared with the furnace company. We would recommend this company.

Approximate cost of services:
$10,500.00
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Company Response

Thank you for your review and thank you for the opportunity to work with you.

Denise, in Etobicoke
Denise, in Etobicoke
1 review Toronto, ON
10/10

New boiler

I've relied on McKinnon for more than ten years -they provide excellent service, I highly recommend. Very pleasant to deal with.

Approximate cost of services:
$8,000.00
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Company Response

Denise, Thank you for your review. It is for loyal clients such as yourself that we have become a trusted provider for home comfort in the GTA. Thank you for your confidence, we greatly appreciate the opportunity to work with you in the past, present and future.

Gkerswell
Gkerswell
1 review Toronto, ON
10/10

New furnace and humidifer

The 2 technicians denish and jr were very professional and friendly. They answered all of my questions very easily. Denish and I talked about the World Cup final soccer game. Great game. We have been with McKinnon for 48 years and will be with them for the next 48 years

Approximate cost of services:
$5,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you Gary for your kind review. We very much appreciate your loyalty and trust in Mckinnon over the many years.

Private User
Private User
Private User reviews Puslinch, ON
10/10

Install gas piping from house to garage

Mckinnon installed the gas piping from our house to the garage. Professional, fast and efficient. Highly recommended!

Approximate cost of services:
$2,500.00
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Company Response

Thank you for taking the time to post a review. We appreciate your business and pleased you are happy with the quality of work you have received.

SueA
SueA
0 reviews Mississauga, ON
10/10

Furnace malfunction

Furnace died on a Friday ... not heat for 3 days ... we were loaned space heaters. A new furnace was installed Monday afternoon. We were very pleased with the prompt attention to resolve the situation. The technician was hard workding and did an excellent job.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Sue for your review. We always try our best to replace heating equipment as quickly as possible during the colder months. Thank you for your business, it is greatly appreciated.

James C.
James C.
3 reviews Toronto, ON
10/10

Fixed a problem no one else cared to

We had a heat pump installed during a reno four years ago. The initial installer was in over his head and the system never worked well. Over the years I had numerous companies come to take a look, they charged me for a few hours of time and left, never to be heard from again. I contacted the manufacturers of both the heat pump and the control board. They refused to speak to a consumer, instructing us to find an installer.

We lived with a malfunctioning system for four years, until it finally died completely. The manufacturers were less than helpful once again. We found Mckinnon heating somehow. They could come check it out, but sent their senior tech since it was complicated. They pushed hard with the manufacturers to get the issue resolved. The owner took a personal interest to ensure a fix. They got someone from the supplier to come and help install. Everything works as designed. They were very reasonable with the labour hours charged.

I am extremely satisfied and cannot recommend Mckinnon heating enough. Everyone there has been nothing short of professional, helpful, and friendly.

Approximate cost of services:
$4,500.00
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Company Response

Thanks James for the kind review. We have a "soft spot" for homeowners who have previously been neglected or mistreated by other HVAC contractors. We take on the challenge and try our best to assist, where and when possible. We are beyond happy that your zoning system is now working as it was originally designed. Thank you for allowing us to be of assistance to you.

Chris in Toronto
Chris in Toronto
1 review Toronto, ON
0/10

Terrible, bizarre experience with this company…

Sharing a very bad, almost surreal experience with the owner of this company. I purchased a brand new furnace from them, and the next day it failed. A McKinnon technician came to fix it, and it failed again the following day. I had tenants who were without heat for several days as a result and we were understandably upset. I expressed this to the owner of the company, who without an ounce of empathy or understanding, completely lost his temper with me and said he was coming the next morning to remove the furnace and issue a credit whether I liked it or not. Leaving me to start from the beginning to find a new furnace. I couldnt believe he took such a harsh stance given the situation. He just lost the plot completely and couldnt be reasoned with.

While this company gets some good reviews, and Im sure they do good work, know that if things go south, do not expect any understanding or customer service - They will just abandon you completely.

Approximate cost of services:
$4,800.00
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Company Response

Thank you Chris for your review. This was an unfortunate scenario for all concerned and we felt that best option was to remove our equipment and refund the full amount paid.

Dave in Toronto
Dave in Toronto
4 reviews Toronto, ON
10/10

HVAC Replacement 117 Wildwood Cr

I'm completing a total renovation of my home and decided to install all new HVAC equipment including the furnace, central air, and water heater. McKinnon installed the previous furnace which worked flawlessly for 24 years before it was removed for replacement. Michael provided a very competitive quote and the installers completed all of the work in 2 days. The installers were very professional and detail oriented. I'm very particular and the installation was perfect. The guys were personable and it was obvious that they enjoyed their job and working together. I definitely recommend McKinnon.

Approximate cost of services:
$11,500.00
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Company Response

Thanks Dave for your review. It was a pleasure to work with you on this project. Your loyalty to Mckinnon is greatly appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mckinnon Heating Cooling

Since 1934, Mckinnon Heating Cooling has been servicing the home comfort needs of the Greater Toronto Area. Mckinnon services and installs furnaces air source heat pumps, ductless air conditioning, high velocity systems, boilers, water heaters and indoor air quality accessories. Mckinnon also offers a range of service/ maintenance plans for ...
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