Mike,
We did provide you with a quote to repair the job from 2006. Our pricing does increase every year to compensate inflation from our suppliers and everyday operating expenses. Perhaps an arrangement could have been made regarding to the final price by calling the office. Tiago does not have the ability to lower the price unless authorized by the office. We apologize for the misunderstanding and by no means were we trying to offend you with the price. We hope you can except our sincere apologies.

Thank you for your kind review.

Bill,
We did repair the work. We are sorry that it was not repaired right away as Hercules also needs to be on site and he also has to wait for good weather to repair the work. You did call five times and each time it was noted and forwarded to Hercules. Hercules makes his schedule for the repairs around his daily schedule with the crew. This job was completed almost 7 years ago and you have failed to update this review that we did indeed come back to repair it. Again we apologize for the delay and we thank you for your business.