I had a great experience with the Mason Place. I knew the gas fireplace model I wanted and went into the store and was lucky enough to deal with Butch. His team installed the fireplace and found some issues with the old fireplace that they repaired before installing the new fireplace. Approximately 18 months later there was a problem with the fireplace. I called the Mason Place and Butch came by to assess the issue, ordered the parts and Rick came by to fix the fireplace. However, there was still an issue with the starter. It's still not fixed but I am happy with the follow up and service.