Marsh's Stoves & Fireplaces

Fireplaces
3322 Dundas St W Toronto ON M6P 2A4
Write a Review
Write a Review
Website
HomeStars
Fireplaces
Marsh's Stoves & Fireplaces
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Marsh's Stoves & Fireplaces

Average customer rating:
9.9 10 (107 reviews)

Sort by

Paul B. in Mississauga
Paul B. in Mississauga
2 reviews Mississauga, ON
10/10

Valor gas fireplace insert

After using a wood burning fireplace insert most evenings through the winter for about 25 years, my wife and I decided to switch to the convenience of gas. I contacted John from Marsh's Stoves and he came by our house to discuss our options for a gas insert. He recommended the Valor brand and we followed up with a visit to his showroom where Tony explained the options available.
We decided on the Valor G3 and discussed the price with John. He explained that all of his installers are licensed gas fitters so his installation fee may be higher than other companies but he has very few warranty issues. I got a quote from another local fireplace company that was a few hundred dollars higher so we placed our order with Marsh’s and booked an installation date.
Unfortunately due to covid, some parts were unavailable but Tyler and Luke arrived as scheduled and installed the exhaust gas liner in our masonry chimney as well as the gas line and main fireplace body. They wore masks, laid out tarps to avoid making a mess and worked smoothly to install the parts they had. The backordered parts meant that the fireplace was not useable but they assured me that we would be contacted when the parts arrived at their shop.
I called a couple of weeks later for an update and was assured that we weren’t forgotten but that we may have to wait a couple weeks more. I understood the situation but was obviously disappointed. Later in the day John called and suggested that he had enough spare parts from his display units to get our fireplace running temporarily if we didn't mind that it wouldn't look exactly the way we ordered it and we readily agreed.
Tony came a couple of days later to install the temporary parts and explain the features of the multi-function remote control. The fireplace worked well so now we weren’t concerned about when our actual parts would arrive. During this time, I checked on Valor’s website and noticed that we liked a different trim piece more than the one we had ordered. I emailed John to see if we could make a change and he was fine to accommodate us. I highly recommend using the “Customize This Fireplace” feature on Valor’s website to see the different options available to suit your style and décor. When the final parts arrived a couple of weeks later, we got a call saying that one of their installers would be passing nearby the next day so he came and exchanged them.
We have used the fireplace daily ever since and it works really well. Our house is a split level and the lower level with the kitchen and family room was always colder than the upstairs unless the wood fire was burning. Now we can get almost immediate heat and adjust the temperature simply by lowering the flame with the remote control. There is also a thermostat incorporated in the remote that can control the heat output by the actual temperature in the room. I cut, split, stacked and carried firewood for years and don’t regret it a bit but the convenience and flexibility of heating with this fireplace is amazing.
Incidentally, we had bought a nicer used wood insert to replace the original one but then decided to switch to gas so we didn’t end up installing it. When the Valor went in I needed several parts to get both wood inserts ready to sell. I got in touch with Rob at Marsh’s to order the parts. He worked tirelessly behind the scenes to get parts from two manufacturers for the wood inserts as well as parts from Valor and kept me updated on probable delivery dates.
In summary, the delays in getting our fireplace installed 100% as ordered were due to covid related supply chain issues and we had no option but to wait for parts. Despite this, the staff at Marsh’s went to great lengths to provide a temporary solution for the backordered parts so we could use our fireplace as soon as possible. They gave us updates on our part orders and each time they booked an appointment, they arrived as scheduled. Everyone we dealt with was courteous and professional and ultimately we ended up with a gas fireplace that we are extremely happy with.

Note that the fireplace came with a safety screen on the door. The photos show the fireplace after I removed the screen.

2 of 2 people found this review helpful.
Was this review helpful?
Martin in Toronto
Martin in Toronto
1 review Toronto, ON
9/10

Wood Stove and Installation

Took a while to get installation appointment sorted out, but the installation is completed and everything looks great now! The installation process ran smoothly and job well done in a Covid environment.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Martin
Just wanted to share with you how tough and unpredictable the past year has been in supply chain due to Covid which has impacted the supply chain. As you know we do live in a world economy which parts could be made in many parts of the world and this has caused an enormous delays in getting fully assembled products.
Please let me apologize to you for the delay and kindly feel free to reach out to me directly when you get a chance. We ar Marsh's Stoves & Fireplaces pride ourselves by having fully qualified installers on staff to look after your needs.
Once again, we hope you hear our frustration as well for not being able to deliver the promised dates. I am available via email or my office lines at anytime to work with you and to solve this issue to see your opinion swayed to a more positive outcome.

Thank you
Alan Baroey

Lorie and Mike.
Lorie and Mike.
0 reviews Toronto, ON
10/10

Fireplace

We had Enercare in for a regular cleaning of the furnace the serviceman found the heat exchanger to be damaged and shut the gas off. Being cold we decided to put the fireplace on in the living room, but since we don’t use the fireplace very often it wouldn’t come on. I called Alan at Marsh’s and he still remembered us from 8 years ago! He tried to help us through the phone but when we couldn’t get the fireplace on he said that he was coming cause we needed heat. He came and brought new batteries and got the fireplace working .We cannot say how much we appreciated his kindness and time and will remember the excellent service from this company for a long time.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Purchase and Install of Valor Retrofire

I am not generally a big review writer, but just had the most exceptional experience with Marshes, and wanted to share.

Living in a small Bungalow, I had a wood burning Fireplace that I wanted to replace with a gas fireplace. The challenge was both the small size of my existing Fireplace and the irregular stone surround. I contacted Marshes and Alan came out to measure my Fireplace. He assured me that the Valor Retrofire would meet all of my needs and fit into my challenging space....and was he ever right!

Living close to lake, I selected the driftwood and river rock package. So pretty!

Alan's team was out today to install and did a beautiful job installing. After the install they walked me through how to operate and clean my new fireplace. All questions answered. I am now ready for Winter with the additional beauty and warmth of my beautiful fuel efficient gas fire
place. Added bonus is that I will also save on my gas bill!

Thank-you Alan and the fantastic team at Marshes! Couldn't be happier!

1 of 1 people found this review helpful.
Was this review helpful?
Sandra in Etobicoke
Sandra in Etobicoke
21 reviews Etobicoke, ON

First Review

10/10

New Fireplace Insert

Last fall the original fireplace insert was red tagged by Enercare due to CO leakage which could not be repaired. A delay of several months occurred as I waffled between returning the fireplace to the original wood burning or going with a new insert - decided on the new insert. Got several quotes from different companies and Marsh's was the best price, plus they had fireplaces where the pilot light would remain on (a necessity for prevent humidity from building up causing rusting). All of their technicians are fully licensed and able to sign off on the fact that the old insert had been properly replaced by the new. A brief delay occurred due to the COV-19 outbreak, but they were only a couple of days beyond the original date for installation. Were very neat - taking great care to put down tarps and remove their shoes/boots before entering the house. Very pleased with the outcome and the new fireplace works like a charm. I also like the look of the newer fireplace rather than the original which was 23 years old and if there was no power would not really provide any heat as the fan needed to be operational in order to get heat into the room. The new fireplace also has a fan, but will heat up the room, a little slower, but just as well without the fan. Glad I went with the new insert instead of returning to wood burning.

Was this review helpful?
Chris in Toronto
Chris in Toronto
0 reviews Toronto, ON
10/10

Excellent service

We purchased our Valor fireplace from Marsh's 5 years ago and have loved using it ever since. Recently, we had to get the exhaust changed to a side vent because of renovations to our 3rd floor. The crew from Marsh's fixed it quickly and for an excellent price. Highly recommend this store to anyone looking for a gas fireplace.

Was this review helpful?
Kathy in Toronto
Kathy in Toronto
1 review Toronto, ON
10/10

Fireplace Insert

A service technician recommended Marsh's Stoves to us when our existing fireplace needed replacing. He specifically said we must go to Marsh's Stoves and talk to Willem From the outset, Willem's gracious and knowledgeable assistance made the entire process seamless. He guided us to the perfect unit which aesthetically matched our lifestyle and home. He came to out home twice to measure and discuss our needs. His thoughtful suggestions were invaluable. Willem arranged for the insert to be done at time convenient to us and the insert was done quickly and cleanly.I can highly recommend Marsh's Stoves for their products and service but must also commend and compliment Willem for his outstanding customer service.

Was this review helpful?
10/10

Living Room Fireplace Insert

Our neighbours raved about Alan, the owner of Marsh’s fireplaces. He came out and did all the prep, adapted install for a perfect fit over wood burning opening. His installers were amazing. Highly recommended.

Was this review helpful?
Company Response

Hi John, thank you very much for choosing Marsh's Stoves and Fireplaces. We are so please to hear of your positive experience. Please let us know if there is anything we can do for you in the future. Cheers!

Dave in
Dave in
0 reviews Toronto, ON
10/10

New Wood stove in existing Fireplace

Went to Store Alan helped me out.
Retail store had wood stoves working and a lot of products to look at. I though I wanted a wood insert but after talking to Alan I chose a small Jotel. Looks nicer than the picture. Install went with out a hitch. I am pleased with the product and service.

Was this review helpful?
Company Response

Thank you very much Dave! We are very pleased to hear you're happy with our product and service. Please let us know if there is anything we can do to help in the future. Thank you for choosing Marsh's Stoves and Fireplaces! Kind regards

Joanne R.  in Toronto
Joanne R. in Toronto
0 reviews Toronto, ON
10/10

Beautiful products, stellar service

We recently had Marsh’s design and make fireplace doors for our new home. We are delighted with the result. And owner Alan Baroey went above and beyond to ensure we were pleased. We accidentally shattered one of the glass doors. Alan came over on a weekend, picked up the broken door, had new glass made for both doors, reinstalled them himself, and then to our surprise refused to charge us, even though his company had nothing to do with the broken glass! Alan is an extremely honourable man who is in business to provide the very best product and service to ensure his customers are pleased. We wholeheartedly recommend Alan, his staff and this company.

Was this review helpful?
Company Response

Thank you very much Joanne! We are very pleased to hear how happy you are with your experience at Marsh's Stoves and Fireplaces. Please let us know if there is anything else we can do for you in the future. Kindest regards!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Marsh's Stoves & Fireplaces

We service greater GTA for wood and gas stoves, fireplaces, inserts and European free-standing wood stoves. We have over 70 units on display with many gas burning displays as well as linear modern fireplaces by Town & Country, Marquis, Montigo, Valor, Regency and many more.

CATEGORIES
Fireplaces
PRODUCTS
Gas and wood Fireplaces, stoves, inserts, modern linear fireplaces, European wood stoves
SERVICES
Gas & Wood Stoves & Fireplaces, inserts,Zero clearance fireplaces as well as all major European brands, such as Mors
BRANDS
Valor, Montigo, Town & Country, Rais, Morso, Jotul, Regency, Marquis, Montigo, RSF, Pacific Energy, Hampton, Altera, Renaissance and many more
STYLES
Modern and Traditional
SPECIALITIES
Linear modern fireplace, gas and wood fireplaces, inserts, stoves and more
WEBSITE
http://www.marshsfireplaces.com
YEAR ESTABLISHED
1948
NUMBER OF EMPLOYEES
16
RETURN POLICY
100% within 10 days
PAYMENT METHOD
Visa, Master Card, Cheques, cash, Interact
LICENSES
Gas technicians and W.E.T.T wood certified installers on staff
MEMBERSHIPS
CFIB, HPBA, HPBAC,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.