We were renovating our family room that had an existing stone fireplace. Along with Alan from Marsh's, we thought we could install a gas insert in the existing fireplace. It turns out that we couldn't. Although we had already chosen an insert, when the came to install, it turned out that the insert didn't fit.
Consulting with Alan and the other professionals at Marsh's, we all agreed that the best solution was to tear down the existing fireplace and reface it. However, this came with having to choose a different unit. This meant delays to our project. Alan and the Marsh's team worked closely with us to choose the best fit given our new situation and expedited the installation.
Marsh's was very cooperative and collaborative throughout the whole process. We ecstatic with Marsh's service, value and willingness to go above and beyond to ensure their customers are 100% satisfied.
We would highly recommend Marsh's!