Loc Tite Interlocking

So we engaged lock tite via Fotis last year in June 2011 and like almost everyone else, did not get the work done until September with little to no communication. However, we were not overly concerned since this was a big job also involving my neighbors and figured the work would be done by the end of summer. However, now there are some big problems with the work and for the last 4 weeks, we have been trying to find a way to talk to the owner, Greg directly with no luck. We have faxed information, left several messages with the receptionist and even called Fotis the sales rep with no response - all to no avail. A section of the walkway has caved in and a long crack has appeared/slope along the rest of the walkway - looks like the soil bed/screening settled quite a bit and left no support for the walkway and I feel its getting worse with every rainfall. There is a section in the back that is not properly sloped causing water to pool. I have asked the receptionist to provide Greg's number with no luck, and have left a message with her for him to call me also with no luck. I find it such terrible customer service that we cannot reach this company except for when they want to obtain your business. I was told that the repair guy will simply show up one weekend and do the work - but how can he do the job with the right equipment if he has not even seen the problem? Are we expected to stay home weekend after weekend hoping this guy 'might' show up? no matter how good you work may be, when there is a lack of customer service, it is simply not worth engaging a business. This is really unacceptable as we have plans to go away soon and this issue is causing anxiety- with summer winding down, we are running out of time and this is turning into a big mess. I mean, a company should be able to give a schedule of when work will be done and stick to that date - why is that so difficult?
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*****Update Sept 22*****
Greg and his crew ended up contacting us a couple of weeks ago - he really apologized for the delay in contacting us and kept in touch with us regularly afterwards. Greg (who is always nice and courteous) confirmed when he would come and called when he could not make it - I have to say, after my initial frustrations, we am most certainly happy with Greg and his crew. The repairs are now done and we are very happy with them (holiday saved!) - i think that if a solution can be found to the contact issues, this company would be exceptional. I have amended my ratings. Thanks Greg!!!

I signed a contract to have my front yard for interlocking for $3,000 on July 5, 2012 and paid a deposit. Nothing has been done to date, I've called many time and no calls back, I wish I know this HomeStars before hiring this company. Greg, when are you coming to do the work? --September 10, 2012. After the interlocking was installed. I am satisfied with the work they done. Changed rating to 10.

I orginally spoke with Foti, who is very friendly and great for a consult. However, after signing the contract, I found it to be very difficult to get in touch with him or the main store. When I was finally able to contact the store and after I asked to speak with the owner numerous times I was told he would phone me and never did.

My main concern was after completeing the job they did not discard of the old debris from the front step. After phoning numerous times and being told they would pick up the debris and to this point (5 weeks later) they still have not. And still no contact from the owner after being told he would be in touch with me.

To be clear I am happy with the job that was completed and was worth the money, however I am not at all happy with the customer service that was provided. I found it very difficult to get in touch with Foti or anyone from the company after the payment was made. I felt like after they recieved the money the customer didn't matter anymore. All I want is for them to take my old debris away like they said they would! I would not reccommend this company until my debris is taken away.

After speaking with the owner and having my debris taken away, i am now happy to say i would recommend this company, they do good work and for a reasonable price. Thank you gregg for all your assistance.

The sales person, Fottis, promised a great layout with an install date of max 6 weeks. But once he received the deposit he disappeared out of site and would not return any phone calls

They removed our existing back stairs and grass 4 weeks later but did not come back for another 6 weeks. At that time, they only delivered the interlocks while placing them on the road. Finally, the installers showed up 10 weeks after we signed the contract and after neighbours called the city to complain about the interlocks on the road).

The installers claimed that the original signed design is impossible to create and required amendments. While almost completing the job, they run out of interlocks and refused to go and get more or come back later. They simply made a shift make solution and demanded a full payment.

I would never hire them again!

They seemed to be doing everyone's yard so i decided to go ahead. They start off right away and finish your house asap. Only thing is they damaged my ashphalt driveway with their machine and didd a very poor job repairing it.

Signed a contract with this company June 2, 2012 - paid a deposit.
Nothing has been done to date. I've called a million times the last month but no courtesy phone calls back. I was told they're busy but they're on vacation this week ( July 23-28). Summer is almost over and I don't have my patio.
Wish I had read some of these reviews before hiring this company.

Update. A week after I posted this the work commenced. The excavating began and installation completed the next day - quite shocking as I was expecting to wait another few weeks. So far the finished product looks good. My complaint is I didn't get the bricks I wanted and the step to the backyard (coping) 2 different colours.
My adivse is keep calling Greg and take charge of the situation. I told them I didn't want anything on my driveway or lawn - everything stays on the street. They respected my decision and did exactly as told. You also have to monitor the work from time to time cuz the guys slack off. Sorry Greg - it's the truth but Durante is the best - he went above and beyond helping with the lawn. I am on the fence about recommending the company as I don't want anybody else to go thru the hassle that I went thru. The guys are great but disorganized.

Greg, Foti and the crew are AMAZING to work with and extremely professional. They came in on time, with a great price and completed the work QUICKLY. My only regret is that we didn't call them from the beginning and had to experience major headaches with another contractor. These guys are the real deal and we recommend them to everyone! Rachel

So far I am very disappointed I gave a deposit at the beginning of June and was told it would be started in 3-4 weeks weather permitting. The weather has been fine but nothing has been started. I completely understand that they could have fallen behind but it is very frustrating when you call to find out a start date and nobody has the common courtesy to call back! All I ask for is a call to say sorry that we fell behind and we will start your job in ? weeks! I am very frustrated and at this point I would not recommend them to anybody. Maybe once the job is done I might change my mind but for all I know that may be in another 2 months!

Much to my surprise when I got home the job was started. I did talk to them and they were very courteous and professional and so far they did a good job. However, when I asked when they will be back to do the interlock, he had no idea. He told me they usually come back in a week. I hope he is correct and I will review my rating at that point. I am keeping my fingers crossed because I would like to enjoy my patio before the summer is over.

Shortly after, I received a call from Greg informing me that the work will start on Friday August 3 and completed on Saturday. They arrived as promised and worked very hard and late. They did a great job and were very friendly. My backyard looks great and I am very happy with there work. We will definitly use them again.

I dealt with Loc based on a recommendation of a friend. I dealt with Foti (salesman) who was fantastic. I felt I got a fair price and he was responsive to my calls...at the beginning. They excavated my backyard 4 weeks ago and when I signed the contract I was told it shouldn't take more than 10 days to come back and lay the bricks. I understand that there can be delays, however, I have left numerous messages for Foti and the owner to call me and no one has the courtesy to return my call. Reading the reviews, it is clear that Loc either does a wonderful job or they are unresponsive with poor service. I have used other landscaping companies before and they have always returned my calls. I called this week to see if they have abandoned my project and I was told by their message service the company has closed for a week's holiday. What landscaping company closes for a week in the middle of the summer? This is like Walmart shutting down a week before Christmas. I am confident the finished work will be good, but to this point I would have a tough time recommending this company.

August 1st: We were able to speak with Greg who called me personally to apologize for the lack of communication. He has experienced a number of issues over the summer that were beyond his control. I am thrilled to announce that our patio is now complete and it has turned out better than expected. If the final result is what people are most concerned with, I wouldn't hesitate to recommend Loc. Thanks again Greg for stepping up and getting the job done.