I orginally spoke with Foti, who is very friendly and great for a consult. However, after signing the contract, I found it to be very difficult to get in touch with him or the main store. When I was finally able to contact the store and after I asked to speak with the owner numerous times I was told he would phone me and never did.
My main concern was after completeing the job they did not discard of the old debris from the front step. After phoning numerous times and being told they would pick up the debris and to this point (5 weeks later) they still have not. And still no contact from the owner after being told he would be in touch with me.
To be clear I am happy with the job that was completed and was worth the money, however I am not at all happy with the customer service that was provided. I found it very difficult to get in touch with Foti or anyone from the company after the payment was made. I felt like after they recieved the money the customer didn't matter anymore. All I want is for them to take my old debris away like they said they would! I would not reccommend this company until my debris is taken away.
After speaking with the owner and having my debris taken away, i am now happy to say i would recommend this company, they do good work and for a reasonable price. Thank you gregg for all your assistance.
- Approximate cost of services:
- $2,000.00