We were so looking forward to spending a lot of time this summer enjoying our new patio-that's why we signed a contract with this company in May and it's now July we were promised it would be done in about 4 weeks. We were not contacted to let us know why they didn't show up and we cannot get hold of anyone except a person answering the phone. We are SO DISAPPOINTED with this company, their lack of response and interest we recommended them to our friends and they also have not heard back. Had I read these reviews before I would NEVER have signed up wit this company. Our story seems to be repeated throughout this site. We will be taking this further!
- Approximate cost of services:
- $2,400.00
- Company Response
Hi my name is Gregg Nugent. And I am the owner of loc-tite Interlocking. I want to start by saying I'm very sorry for not being able get your project any sooner. We are working 18 hours a day six days a week to try to get caught up. We got a late start in the spring which put us behind schedule. We've also had a lot of problems with labor this year. People don't seem to want to work. It's also been very challenging getting material . it's not only our company many companies are very far behind schedule. Our payment schedule is as follows we take a 10% deposit upon signing we take an additional 40% upon excavation and the balance is due upon completion. What we have been doing is instead of taking the 40% upon excavation we are just taking the 90% upon completion of the job to make people feel more at ease. So they don't worry about us taking off with their money. I have been in business for 25 years I've never taken anybody's money without completing their job. Please be patient with us we are working diligently to get your job done. Could you please let me know the address of your job so I can give you an update. If your job has already been completed or started please update the review.Thank u for your patients
Gregg