Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Lighting Originals Inc

Lighting
109 Cartwright Ave Toronto ON M6A 1V4
Write a Review
Write a Review
HomeStars
Lighting
Lighting Originals Inc
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

51%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Lighting Originals Inc

Average customer rating:
5.7 10 (17 reviews)

Sort by

A
A
1 review Yellowknife, NT
2/10

Online Order - Where Is it??

There was no indication that the item was not available to ship when I placed my order Oct 6th for a pendant light. There were no follow up emails of any delay or shipment status mid Oct, so I emailed the company. I was told that the item would not be available until mid November. I called the showroom Nov 17th and was told I would now have to wait until January. I don't have a problem with an order being delayed but you can't have people placing orders, taking their payment and not providing any form of communication as to the availability or status of their orders. I ended up canceling my order and placing another order with an online company. The order from that company shipped the next day and I should be receiving it in 1- 2 weeks.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Money grabbers worst company

I bought a light fixture on June 2021, it is August now and I haven't received the product. On their website they do not indicate if the product is available or not you only find out after you paid in full and you contact them to see why your product haven't arrived, they don't have the courtesy of notifying you the status of your purchase.
I have been requesting a cancelation and refund and guess what they do not answer so to me this company is just money grabber.

Was this review helpful?
David in Toronto
David in Toronto
1 review Toronto, ON
0/10

Terrible Service

Terrible service. I purchased an outdoor ceiling fan for about $145 online with free shipping. After no product delivery and no word from the company after 3 weeks I called them to check on the order. They said they would look into it and get back to me the same day. They never called back. So I called again the next day, they said they were looking into it and there was some problem with the manufacturer and that they might have to refund me, but would get back to me. They never did. I called again and then they finally said they had made an error with the pricing and it would now be well over $400 if I wanted that fan. They gave me the option to cancel the order and get a refund. I accepted that. The refund never came. I called again the next week, and they said I would get the refund within 2 days. The refund never came. I called again a week later and they said I "was in queue" to get my refund the following week. I said no, that I had been waiting over 30 days at this point for either a product or a refund and I wanted them to process it now. They put me on hold and then I got a refund notice via email and text. However, it's now 4 days later and the funds still haven't been posted back to my Visa. So, it's clear that they never refunded the money. I've had to go and file a dispute with the bank on the charge. Hopefully they can reverse it.
During my phone conversations with them, they seemed disinterested, and while they weren't downright rude, they were not courteous or interested in customer service.
Beware, do not buy from this company. They will take your money, not deliver a product and then stall and stall in giving it back. I consider that theft.

1 of 1 people found this review helpful.
Was this review helpful?
Rob S
Rob S
1 review Dartmouth, NS
10/10

Online order

This was my first time dealing with Lighting Originals. I ordered two lamps online in early December. I promptly received an email from Kate advising me of my order status, and providing an estimated ship date. I was informed that the order may be delayed from the manufacturer due to COVID-19, and the holidays. I checked on the order status several times, and I always received a prompt response. My lamps arrived today, and I couldn't be happier with the product or the service. The lamps were well packaged. I would certainly use Lighting Originals again, and definitely recommend them.

Was this review helpful?
Private User
Private User
Private User reviews Grand Manan, NB
0/10

ceiling light

I ordered a ceiling light from this company in April 2020 and as of the end of August I still have not received it. Payment was taken immediately upon ordering and there was no indication there would be any delay in shipping. After 2 months I finally called and after back and forth emails I was told it would be here early August. I have reached out to them once again to get an ETA and now they are saying it will be back in stock in 4 weeks, and then in 3-4 days it will ship out to me; so I am looking at another 5-6 weeks STILL waiting for my light. I understand things are not very normal this year, but as a 'proud' Canadian company you would think they would have some form of detection system to tell them when an item is ordered it is not in stock or a follow-up when there is going to be a delay thereby giving the customer the chance to cancel or wait. This company seems to just take orders, payment and then hope they don't get too harassed when people don't get there merchandise in a timely manner. And I was very excited to be buying Canadian, too...

Was this review helpful?
revival in Goulbourn
revival in Goulbourn
3 reviews Ottawa, ON
0/10

BUYERS BEWARE!!!

Upon checking the actual measurements of some fixtures that I purchased, I found that they don't match the description on the website, they are way off! I wasn't able to request for a refund right away because of the covid-19 restrictions, which caused my request to be only 4 weeks over the return date policy. Management absolutely refused to be flexible and allow for a return, although the fixture was un-opened, still in it's original packaging and the fault was theirs for having the wrong measurements on their website. Do yourself a favour and shop elsewhere!! Multi-Lighting has much better customer service and allowed me to return a fixture even though it was past the policy date! Do not support this company!!!

1 of 1 people found this review helpful.
Was this review helpful?
Shereen in Toronto
Shereen in Toronto
7 reviews Toronto, ON
2/10

No straight answer after a month as to when purchase will arrive

This was my first and only experience with Lighting Originals. I purchased lights via a phone order for pick up on Dec 26, 2019. At the time, I was told the order will arrive in about 2 weeks. On Jan 13, I called to follow up and was told by the same person about 1 or 2 weeks. On Jan 26, I was told 1 week. The order was finally ready on Feb 7, six weeks after the purchase date. Although I am happy with the lights, I was not impressed with the store's communication and turnaround times. They should not have given me the expectation of a 2 week turnaround and kept me hanging every time I followed up. I would only recommend them if you are looking for the best price and also ok with not knowing when your order will arrive.

Review has 1 previous version
1 of 1 people found this review helpful.
Was this review helpful?
Angela from Toronto
Angela from Toronto
12 reviews Toronto, ON
10/10

Pendant Light Fixture Purchase

I spent a considerable amount of time comparing prices for this fixture on both American and Canadian online retail sites. Lighting Originals had the best price by far. The customer service has been exemplary. I will be using Lighting Originals for any future lighting purchases, and I will recommend them to my friends and family without reservation.

Was this review helpful?
Scott Smith in Toronto
Scott Smith in Toronto
1 review Toronto, ON
10/10

Best Prices Anywhere.

Looked for a Maxim chandelier online. Found it available on a couple of sites. However, Lighting Originals' price was far lower than all others. Order went smoothly and I saved a lot of money.

Was this review helpful?
katie in Toronto
katie in Toronto
1 review Toronto, ON
10/10

Great quality lighting

Ordered lights for my porch, great quality and the lighting was bright.
Customer service was great, free shipping, extensive selection.
I will definitely order again from this site. Next time I may go to their showroom in Toronto.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Lighting pros in Toronto?