Lighting Originals Inc

I will never return. Yearly I purchase over $8,000 in lighting. My one attempt to purchase from here ha solidified me never using them again. The pricing and sale of the product was great. The delivery and communication horrible. I have yet to receive my lighting and was hung up on by the front end staff and the owner on 2 separate occasions because they couldn't tell me where my lighting was and when it would be in. Not a place for professionals to use, nor anyone looking to actually get their lighting.

I placed an online order on February 14, 2015 and the payment went through my credit card on the February 17th. I phoned on March 10th to find out when my order was going to be shipped. There was no-one who could track an order except one person who is difficult to reach and I have not been able to speak to him as of yet. The person who took my call said 'my order was going to ship today'. He said this without getting any information about my order such as my name or Order #. When I asked him how he knew about my order - his answer was 'because there were boxes that arrived today'. This is the worst customer service and I'm sorry I placed an order with them. My order was delivered on March 19th and the product came from Hamilton Ontario - 1 1/2 hours away. One of the 3 fixtures was defective but I do not want to wait more than a month to get it replaced.