Be very careful that what you ask for is CLEARLY MARKED on the contract .I was in the showroom for the writing of the contract and asked the sales person if the sample on the wall was the frame insulation we had asked for and would be getting . He looked at what I was pointing to and said yes .I had asked for the insulation feature before he told us it would be included as a promo of the day. There were no marks on the contract as to what type of window to build.The first set of windows were not insulated . You can not tell if the window frame and sash are insulated by looking at the unit.. After much travel back and forth and much discussion they agreed to make new insulated windows and replace the first set .
When they were removing the first set they uncovered a partialy done first job. One bead of insulation instead of two and damaged siding.This stuff is hidden from sight on the finished job .
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