Replace existing windows with lifestyle windows.
Be very careful that what you ask for is CLEARLY MARKED on the contract .I was in the showroom for the writing of the contract and asked the sales person if the sample on the wall was the frame insulation we had asked for and would be getting . He looked at what I was pointing to and said yes .I had asked for the insulation feature before he told us it would be included as a promo of the day. There were no marks on the contract as to what type of window to build.The first set of windows were not insulated . You can not tell if the window frame and sash are insulated by looking at the unit.. After much travel back and forth and much discussion they agreed to make new insulated windows and replace the first set .
When they were removing the first set they uncovered a partialy done first job. One bead of insulation instead of two and damaged siding.This stuff is hidden from sight on the finished job .
- Approximate cost of services:
- $0.00
- Company Response
Dear David,
Thank you for taking the time to complete our online survey regarding your purchase/experience.
On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our customers in the future.
I hope that you will consider doing business with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Lifestyle Home Products