Leon's Furniture

I bought one triplr, one double and one single couch from leon's in total cost 2500 canadian dollars. The nano technology that they are charging as extra protection is not working at all, they are fake...and the triple couch broke after 11 months of use and they never called me back even though i called customer service 10 times. Poor quality. Salesperson untrustworthy!

I bought a sofa set from Leon's on April 01, 2017. At the time of delivery, I found a cut on the leather. The delivery people asked me call the Leon's support, so I did that. Leon's support told me that they would send an inspector to look into the defect. After the inspector confirmed the defect, they told me that they would replace the cushion and it will take 10-12 weeks. I am a nice guy, so I said ok. That was my mistake. After 10 weeks, when I phoned them, the lady rudely told me not to phone again, they would call me once they receive parts. After 14 weeks, I again phoned them, they told me that parts have lost (coming from China) and they didn't have any ETA. I asked them to replace the sofa with a new one. They replied that they didn't have any in their warehouse, probably they would arrange from one of their distributor.
I filed a claimed with my credit card company. Leon's sent a copy of replacement order to credit card company, which they forwarded to me to close the case. The replacement order is saying the expected date of delivery is 12/06/2049.
Today is Aug 08, 2017, until now Leon's hasn't replaced or repaired the defective piece they sold to me, neither they have provided any ETA.
If you are reading this review, please put yourself in my shoes and think how would you have felt if that had happened to you. In fact, Leon’s has no business ethics and no respect for their customers.

Don't shop at Leon's
if someone point a gun at your head force you shop there.
Read their return policy.
Opps, guess what?
The only policy that they have is no return allowed

This is worst company to deal with not delivered things ordered from last 4 moths which was guaranteed before 6 weeks. Please do not by from this rubbish company so never never never Leon's

The sales rep took advantage of my parents' inability to communicate fluently in English, and had added on items to their bill claiming it was because of their "draw." They were charged for the item, over $100. This basically voided the discount they were promised due to the promo weekend. My parents would not have been interested in that appliance if it weren't for the discount attached due to the promo. Now, they just bought pillows they did not want nor need. (They bought a range btw, so the pillows were completely irrelevant)

Approaching customer service was a disaster. Worst attitude I have ever seen from a 'customer service' rep. I've never been cut off and told to "look, call back if you want a gift certificate/credit," but alas, they have done that, followed by cutting off the line.

No, I was not asking for a gift certificate. I want a non-faulty product that my mom would not be afraid to use.

I need everyone to read this and share because I don't know how else to spread the word that Leon's Furniture is unreliable, sell unsafe furniture and do not care about their customers whatsoever.

My parents purchased a King Size bedroom set, that my husband and I picked out, from Leon's furniture at
301 Britannia Road East in Mississauga

back in May as our wedding gift. They spent roughly $6000 on it.

We were so happy with the showroom set (Queen Size) on display and thought it looked great.

We got the bedroom set and everything came in boxes assembled, except for the bed which we had to put together. We did so, and to our surprise it had a very large gap between the mattress and the headboard/footboard. The bed is also very tall, I'm 5'8" and have to climb up into it. It's the height of almost to my hip.

The mattress would move up and down during the night so my husband decided to wedge one of the styrofoam pieces that came with the furniture (about 5 inches wide) to prevent the mattress from sliding around. If that piece isn't there, all of the pillows would fall into the gap at the headboard. Actually, if I sat at the headboard so would the half of my body.

Our king size mattress is 78" and the rails are 80". The gap on my bed in the first pictures is about 5 inches wide like I said.

Leon's sent a technician to my home yesterday who said that he will let Leon's know that I would like the rails custom made (shortened) to fit the mattress.

Leon's called me to tell me that the technician sent them pictures and said there is nothing wrong with the bed!
They refuse to take it back because "there is nothing wrong with it" and that they will not do anything for us. If I wanted to send it back "I would have to pay a restocking fee".
They will not replace it with any other bed that's safer. They say that I feel that it's not safe and "that's what I feel but it's not accurate".
She made it clear that our unhappiness with the product they sold me was not important to Leon's.

The manager I spoke with didn't want to tell me who the owner was, or any other information. She said that if I send an email it will just get sent to the store. I'm assuming that nobody would reply because I've sent many emails and nobody replies. She told me that the store manager's name is Gigi.

I'm sure that there is someone out there with the same problem. All of the beds I've ever had in my life fit nicely into a bed frame, this I've never seen in my life and would've never purchased had I known.

The picture below with the blue pillow is from the showroom

I bought a sectional sofa 16 years ago at Leons in Mississauga. It still looks great, no sagging, no fabric fading - it just won't wear out. In my opinion, Leons have VERY GOOD VALUE FOR MONEY.

I bought two sofas on sale in April 2017.
What I got in delivery are completely different then they keep in store showroom for public to try, Sofa materia is not same as in store showroom and foam is totally piece of garbage, after we used even within three week foam completely dropping, They had a technician call me and he came to look at it and told me it was not repairable. I called Leon's and they said I can not return, have to buy another one but other sofa are very expensive so i choose same sofa so they send me only one but it's same garbage material, foam is gone down no more good to seat now after 6 week.
We totally unhappy our hard earn money gone in drain.
I will not recommend any one to buy any furniture from leon's

I called up to follow up order, after waiting, was asked for phone no. and said that our last order was only 2010, and Jessica sounds like I didn't place any order as nothing she can see on file(even I told her that pymt has been made) I called again, after a minute, gave the same phone no. and Arizza was able to let me know that still waiting for a chair and will be advised as soon as order completed.

We purchased a Queen mattress Premium, Queen Adj and Mattress Protector. The salesperson did not tell us that this bed is not coming with a bed frame so after our delivery we started to set up our bed and then we figured that out. We went to another store to purchase our bed frame. Finally, we came home to finish setting up our bed AND there was ANOTHER surprise! The salesperson ordered and charged a KING mattress protector. I called LEONS South side right away 10 minutes before the store closed and I explained what happened and they said that: They can exchange it but not today because the store will be closed in 5 minutes. I explained that I won't wait until tomorrow because I paid almost $3300.00 for my bed and I WANT TO SLEEP IN MY BED TODAY. I spoke with the supervisor by phone and she said the same thing. Also, It's not my fault to choose the wrong size. And I don't want to make my bed twice when is NOT my fault.
I agreed with other reviews, they DON'T CARE after they got your money. I spent $3300.00 and Leon's CANNOT exchange one little thing to make me happy because NO ONE can stay 20 minutes after work. Customer service by phone is very poor, unprofessional, and it's NOT a good service at all. They should be more professional and bring better service to customers. I did not heard any apology from the Supervisor.