Leon's Furniture

I purchased new leather furniture from Leons. When it was delivered the delivery drivers came into my home with their shoes on and their gloves were filthy. As a result there were stains left all over my new cream leather furniture. Leons had to have a repair person come out to clean the leather. Then one of the recliners in my love seat broke. They had a lady come out to look at it, who did nothing and I heard nothing back. I got a hold of this repair person" who said the parts were on order. this was in September. The parts are not in yet, it is December. I cannot get a hold of anyone in service. Have left messages with no return call. I finally got a hold of someone who said she would call me back and never did. Absolute garbage!!!!!!

I will NEVER recommend leons to ANYONE.

Last sept. I moved to Toronto and bought not just a couch but a whole condo worth of stuff I even bought protection for my carpet and leather.... under a year a rip has happened in the seem in the pillow attched to the couch ( where we sit) and also the "leather " started to crack between the two of the couch cushions. THIS SHOULD NOT HAPPEN UNDER A YEAR
I called leons end of aug. Early September and a tech came out looked at the couch and took pictures... told me someone will be in touch I gave leons over a week to get back to me, and of course no one contacted me. I then contacted them frustrated with what had be going on and the girl took my name AND number and told me awesome news that I had been approved for a new couch!! I then asked can I just get the same couch I have she said no it has been discontinued. That was sad news but I was still absolutely happy that I was approved for a new coach. I asked her more details of what to do and then we said good bye.

Kid you not 20 mins later...

She calls me back tells me that she was looking at the wrong profile. My question is how do you look at the wrong profile when you take someone's name and number and even look up the couch that I have and tell me if it's someone elses profile... either the number won't match the name or other eat around....

After that I spoke with a duty manager that said they would look into it and again no one had gotten back to me after saying that. I gave them a few days and I called back and now I'm speaking to a store manager named Darwin he also said he would look into it and get back to me do you think I heard back no. Yet again I'm the one that's reaching out to Leon's and I finally get in touch with another store manager named Aiza. ( it now been OVER A MONTH) at this im so angry I told her I had bought the protection care so If there not going to do anything i will call them and make a claim for my couch. *** keep in mind i first made this complaint under my one year of having the couch****

I also bought 5 year protect so since leons has not been helpfull not even head office as I wrote and e mail in and still have not heard back...... I went to make a claim.

This brings me to this morning... they then tell me I am not covered.. okay... leons why the heck would I spend money on a protection coverage if I'm not even going to be covered..

"The Company remains committed to continued growth in sales and profits for the benefit of its shareholders, Company associates and customers"

Coped and pasted from their web site... just as seen here customers are last... clearly just care about their sales and profits, nothing to do with customers!!

Don't shop their you will be disappointed!!!!!!!!

I have ordered from Leons 7 times and have had to wait for weeks beyond what they say is the delivery date and this time is no exception... if I had any other choice I would never shop here, the problem is it is the only store at our end of the province! Not really pleased with them

Total waste of spendin 100$ extra for protection care which doesnot cover at anytime for anything what ever we ask they say no ..nd there customer care behaviour was so rude...definately im not going to buy from here anymore nd dnt recommend anyone to buy here anything even if they buy dnt take protection at any cost it was not going to help anyways

Bought a Samsung Stove from Leons with the extra warranty. Stove top had a defect withing 4 weeks. We contacted Leons and they said it is written in their policy that you must contact them within 72 hours of purchasing an item and after that the buyer must deal with the manufacturer themselves. . Got the complete run around from Samsung. No help to us at all. I have heard from others that Samsung is useless when it comes to customer service. Needless to say that was our first and last Samsung purchase and our last purchase ever from Leons. There are much better furniture stores out there. Just make sure you read their policy on assistance and returns.

I bought a set of table and six chairs, the chairs could not be put together, and the table lacked of screws. After a serious argument, we were replaced chairs 3 times (each time was a different problem). Still waiting for the replacement of one chair. The purchase was in June !! Still not resolved. The service department does not go towards the customer. I asked to return the money on the product and the product itself. I was not willing to listen at all and I had to add $ 500 to the replacement.
The worst customer service I have had, and the quality is below any average!!!

We purchased 4 matresses, 65 inch tv, very expensive matress protector and frames from leons steeles. After 3 months our sealy king sized matress is sinking. They are suppose to have 10 years warranty. Inspector came and concluded that its only sinking for 1 inch and its has to be 1.5 inches for them to exchange. I have spent so much on massage therapy due to back pains on top of the around 1 k i spent on this sealy mattress and god knows until when will i suffer until they will exchange for me. Dont buy sealy matress 2 k...not a good one..if you can avoid leons please do..

Ordered online and then was told before delivery I need to come to the store to give them imprint of my credit card. What's the purpose of online delivery if you have to go to the store anyway? Asked if they could take imprint when they come to deliver and was told no. Makes absolutely no sense.

Bought all my appliances from the Whitby location. Fridge, Stove, dishwasher, microwave . On the way out I grabbed a couple mirrors for about a hundred bucks. Mirrors didn't fit the space I had . They wouldn't return them even after I mentioned that I had just spent 5 grand.

They will promise you to meet god himself if you pay for it, but if you want to cancel for any reason you have to chase them, call them, beg them to get your money back. "Just put a deposit" "It's refundable" just to make the "sale:, if you want to cancel "Manager has to authorize" "We can do limited refunds per day" just so you'll forget about it and move on. Worst of the worst, stay away.