Leon's Furniture

Terrible customer experience. I purchased a sofa and love seat and was told by the salesperson that someone would contact me within 24 hours to arrange delivery. More than a week and a half passed and no one contacted me. I called and left multiple messages and no one called me back. I had to go back to the store with a broken foot just to make delivery arrangements. My delivery was set for tomorrow during the day. After making arrangements to take the day off work and book a service elevator (in a very busy condo), I was contacted a 6:30 this evening to advise that they would not be able to make the delivery window tomorrow due to re-routing. Very unprofessional. I will never purchase anything from Leons Scarborough again.

Nobody told me before I bought the furniture that no return, no exchange, not even store credit.
Very bad experience with Leon's. This was the first time I encountered in Canada. Nobody replied to my email. 0 star out of 5, would not recommend to other people.

Similar to many of the other posters, I purchased a couch in Dec 2021 and told it would be delivered in January. Called in late January and told it would be further delayed until March or April. Called again in late March and told it would be delayed until June. They had already charged me for this purchase, refused to provide a discount for the delay (despite essentially providing them with an interest free loan). I hope others don't get stuck in this same situation.

service were very bad , i ordered sofa & love seat on 25 Nov.21 , i payed full amount $2700 and till date i didn't receive my order ,i have contacted many times customer service every time they gave me different dates lastly they inform me that there is no expected date of delivery , it almost 3 months now without receiving my order , i bought temp. sofa till i get mine but really don't know how leons deals with their customer , they don't care for any satisfaction even they are not aware when they can deliver their products

Ordered a split box spring due Feb 9. They tell me it's one more month. I call back a week later for them to tell me that the split box spring peices are sold separately LOL do I have half a bed??? Where does it say this at the time of purchase???? Just aterrible company.

Will never return to Leon’s on McClevin
Purchase $3,000.00 furniture
Were told that we would get money back on Black Friday.
Sales rep did not return any of the numerous calls that I left. Where told to keep calling. Ended up going back to the store, we’re told that we would the tax back and in the end they did not honour. Waste of time. Very poor customer service,
Once they make their sales, you’re on your own.
Very disloyal

Purchased a tv from Leon's Scarborough location recently and noticed a large crack on the screen after unboxing it. Unfortunately, I couldn't get any help to unbox the 75" tv until a couple weeks later so by the time I reported it to Leon's, it was past the 72 hour reporting period.

Because I reported it late and after a month-long investigation, the manager (Joseph) said they couldn't send a replacement or give a refund of any kind.

I understand that this is the company policy but I don't understand how a company like Leon's can't help a customer even a little especially when I've been a customer of Leon's for years.

It not only took over a month to get a decision but the most frustrating part is that through their investigation, he admitted that the delivery driver was suspended for not following proper delivery procedures.

In fact, when the delivery driver opened the back door of the truck, the tv box was laying flat on its side and not tied down. He slid it off the truck bed by himself into the side of the tv. The side of the tv is not meant to carry that amount of weight which is why the instructions on the box even say to lift the box in an upright position by two people...not one person and not on its side. It just so happens that the crack was on the left side of the tv screen. See attached photo.

How can that be a coincidence? I just don't understand how you can punish the delivery driver but still not take any responsibility and hide behind a 72-hour rule.

I'm not an unreasonable person so I even suggested a compromise of a partial refund but all he would say is he couldn't help due to the 72-hour policy. Can you at least help me out by picking up the tv and disposing it? Nope.

For those who are reading my review, I'm just telling you my experience and it's up to you to decide whether you would want to buy from a company that can treat a customer like that.

I never thought this could ever happen but, it did. For me, I can never shop at Leon's ever again or any company can do this to a customer.

I've learned a lot through this experience though. Most important is to always do research of the company's policies before making large purchases like this. For example, some stores have a 30-day or more return policy with a much simpler process that does not involve any investigation. They send a replacement and take the damaged tv without question.

Second important lesson. Use a credit card that has purchase protection so that in case of any damage, you can be reimbursed the full cost.

Anyways, I hope my experience with Leon's helps anyone who is reading this. I know I've learned a lot and cannot recommend shopping at Leon's. It's just not worth dealing with companies like this. It's a shame.

We purchased some nice looking leather sofas from Leon's they got delivered delivered fairly quickly. when they arrived i they unwrapped and left. the leather sofa was ripped on one corner and the 2nd piece it looked like the paint was coming off we went back and they quickly exchanged it . we got another set , the quality is very poor not worth the $4000 for sure... The quality of the Furniture has been declining year after year I've been purchasing from them ever since I could remember

Went to the store & saw couch i liked. Next day I called to get the measurements. Took me 2 days to get an answer! Then was told to pay online. I was charged 3 times!!
Upon delivery, the guys told me I was to unwrapped my Christmas gift and install it myself!!!
I called the store and they told me that they were supposed to take care of it all. They are sending me someone in 5-7 days!!

On August 2021, i purchased from Leon's Brampton. They display good quality Sofas and deliver cheap items. The sofa i received is cheap materiel, different colour shade than the store display. Customer service response is poor. Too many error in invoicing. Sales rep have no adequate knowledge about their items.