I contacted Lawnsavers last year and had them weed and fertilize our front lawn which was in need of major help and the service last year was fantastic. The program of staggered visits with recommendations worked well and we followed their advice (with the exception of seeding our back lawn because we were waiting until this year to do that). In fact, our front lawn improved so much, our neighbours were commenting. I was very happy with everything and was planning to have them back this year, after tailoring our services for our plan this year and timing things out for some major landscaping work that we will be doing. Unfortunately, I came home from work today to realize that Lawnsavers had the audacity to visit our property without our consent, treated our lawn, left their sign in the ground and a bill in my mailbox. I did not receive a heads up phone call, only what I thought was promotional mail throughout the off season. The response from Dionne in customer service was that "if she sees my bill in the future, she will call me back, it might not be this month - I can't see your bill, we have a lot of work to do here." wow, really? Dionne, surely you can use your head and see the problem here. You don't need to see my bill on your system to understand what I'm saying: I didn't ask your company to come back yet this year, you did and I need to pay $55 for that! I can see why there are a number of excellent ratings here - I might have written something similar last year as the lawncare service itself is great; however, I am thoroughly disappointed at feeling like I've been duped AND BILLED for another service I did not ask for. I would have appreciated the chance to speak to a rep this season about timing, how our needs will change with our plans for new garden installations and landscaping changes, but instead, I get billed for getting the lawn fertilized, half of which will be dug out in the next month. Lawnsavers, if your mandate is to provide excellent lawn care and weed management services to your clients, you shouldn't need to dupe your customers into ongoing service they're not expecting. And furthermore, people's needs can change from year to year, so check that out with your customers. In my case, all we had to do was have a conversation ahead of time, talk about coming back this year, ask what we needed, talk about timing, and agree on a price together. I've never written a bad review online about any company before, so I don't know if I can take this back if Lawnsavers decides to resolve this properly in a timely manner, hopefully this month right Dionne?! I am certainly willing to review again in a more positive way upon prompt resolution of this issue.
