I first contacted LawnSavers in May'16. So it has been less than one year of service so far [currently early Aug'16]. I initially dealt with Pam T, but she's on vacation during Summer 2016 so my file has been handed off to another Service Representative.
We paid for the Protector Plus Package, but due to some severe bare patches in our lawn, it was recommended that we also purchase the Restoration Package. We did that as I needed professional help to resurrect my front lawn.
The Restoration is not yet completed as the grass is still growing in and the Company did tell us in advance that it will take awhile and even next season to get rid of all the weeds and have the new grass completely fill in the bare patches.
I've been happy with their Customer Service and I'm usually pretty picky (high expectations) with Customer Service. They reply promptly to questions via e-mail and/or phone. I don't have to wait on-hold too long usually when I have to call in, which is a nice change compared to other companies.
I've attached a June'16 picture (before the Restoration work) and also a July'16 picture (after Restoration work). The pictures were taken about 30 days apart. You can see that there's still some filling in required for the grass, but compared to the original picture, it is so much better.
I need to note that we've been following Lawnsavers instructions to the letter, which included watering 3 times per day after the Restoration Package, so although I'm happy with the results, I'm not looking forward to my next water utility bill.
The price is also only for the front lawn as I did not do anything in my back yard.
- Company Response
Thanks for the review and also for including pictures of the progress. After such an unusually tough year with the intense heat and drought, I want to commend you for partnering with us to achieve the results you've had to date. Grass doesn't grow well in this weather! Our company is all about partnership with our customers to get results, and we will always have your back. Once the temperatures cool down and we get some natural rain, you should expect to see those areas fill in much better. September and October are perfect times to rejuvenate and invigorate a stressed lawn. If there are any issues, just give us a call and we'll work them out together. Thanks for your loyalty.