Lawn maintenance / weed control
I signed up for a package with Lawnsavers in the summer of 2012 and they made six visits that summer. I was very dissatisfied with the results and had no interest in using this company again. This summer they returned to apply fertilizer without my knowledge and I received an invoice from them charging me $40.00. I never expected them to continue services after I had paid for, what I understood as, a ONE TIME package. I called and explained that I would not pay the fee for a service I never requested. They explained that they operate like a cable company; I have to cancel the service or it continues each season. I am still receiving bills demanding the original $40 plus interest. This company operates in an extremely dishonest manner and I would not recommend them to anyone.
- Approximate cost of services:
- $250.00
- Company Response
I'm sorry you feel that way about your service. I reviewed your account and was surprised to find that you never contacted us to provide any feedback along the way.
It is very important that we work together to build a healthy lawn. We can not do it alone without your involvement and assistance.With respect to the invoice, LawnSavers is upfront and honest about the terms of our segvice. You were advised before you agreed to service with us, that your service continues each spring as plants need nourishment and pest protection every season. This was done on no less than 10 occasions in writing including 3 first class mailings and a phone call 2 weeks in advance to starting service to let us know if you wanted to change or stop your service. Furthermore, we called ahead 24 hours in advance, as we do for all of our services, advising we will be out the next day.
LawnSavers does not want to service anyone who doesn't want our service, we only ask that you let us know, with the courtesy we use to communicate with you.
I;m sorry you feel the need to write a bad review and only let us know about your dis-satisfaction after the fact. LawnSavers offers a hassle free guarantee upfront where we state in writing:
"LawnSavers guarantees your satisfaction in writing. We'll work in partnership with you to do whatever it takes to ensure a beautiful lawn. When you commit to one of our programs, with your proper watering and mowing, we commit to re-apply any included service at no additional charge in an effort to give you the green and healthy lawn we promised. If for some reason we are unable to do so, we will refund the cost of your last treatment.
Our Protector Package includes as many service calls as it takes to give you a healthy lawn as we promised.
You may be required to purchase additional services for unforeseen pests like Grubs that eat the roots of your lawn or Leatherjackets that will chew the crown of your turfgrass plant. Like a doctor can't predict ailments with any certainty, LawnSavers is unable to predict the severity of infestation in every neighbourhood, but will monitor and communicate concerns on an ongoing basis".
"The point of our guarantee is that we'll work hard in partnership with you, so that you'll never have to use it. We have never had an issue when the homeowner does their part. LawnSavers employees are empowered and will do whatever it takes as part of your program to guarantee your satisfaction. There is no better guarantee available in the industry."
Kyle F. Tobin
President & Chief Environmental Officer