Billed for unwanted service already completed by another
My wife read the reviews for this company and based on them we.decided to give them a try despite their prices being higher than comparable companies. Unfortunately after one season we didint see the results we wanted and lawn had significantly more weeds at end of season so we did not renew our service. We went with a new company this spring who serviced out lawn and out their sign on the grass. The next day lawnsavers came out and serviced out lawn again even though they knew it was already done and put their sign beside the other company. When I called to complain and advise I never renewed service they indicated they auto renew each year and that they called to ask me if I wanted to renew and never heard back from so proceeded to service anyways? Does that make sense. I called customer service who said they would take care of it and they did cancel.my service but still billed me at a higher price for initial service I never asked for. Today I called again to complain and also spoke to a manager and they claim my wife verbally agreed to ongoing renewed service and that I still owed them money. If your idea of customer service is a company who bills you for unwanted treatment on a lawn that's already just clearly been serviced by a competitor then this is the company for you.
- Approximate cost of services:
- $75.00
- Company Response
These situations are very difficult, especially since all arrangements and service terms were agreed to by your wife.
We are very clear upfront that this is a multi year process with organic lawn care and the best results are seen in the 2nd year.
We also communicated that this sevice is a partnership that continues each year. This eas in writing and verbaly on the recorded call before she committed to the service.
I'm sorry we were not able to resolve this to your satisfcation.
Please note that we did communicate proactively and remind the account holder we wee coming out this spring at least 3 times theough phone messages and emails, and that if she wanted to make changes to the service arrangement, to kindly let us know.
We did not receive any other instructions.