After much searching we decided to buy from Lane because of their selection and price. We picked out fabric for our couch and chair while at the store. Within a week we were called and they said one of our fabric choices was no longer in stock and that we would have to choose again. So out we went from North Van to Coquitlam with our 7 month old daughter to pick out fabrics. AGAIN they called with a problem with our fabric. I complained to the manager and went to the store the 3rd time. They presented us with a small token gift (approx less than $50 value) and ensured us there would be no more problems. By the time the furniture was ordered it was 3 weeks after our original selection.
Furniture was delivered approx 8 weeks later. They made the couch in the WRONG fabric. I immediately called and they tried to convince me that I was wrong. Finally they admitted the mistake and ordered the correct couch that arrived 6 weeks later. When they delivered the second couch the delivery guys scratched my walls and dented my doorway. I was so done dealing with Lane that I couldn't handle calling them again.
No recomendation from me!
- Approximate cost of services:
- $1,500.00