Laird & Son is really a first rate company. On a cold February day I discovered a water leak from the gas boiler. Within hours their service representative, Bryan, arrived at my door and solved the problem within an hour. All seemed well but there was a separate problem that only appeared in the small hours of the following morning. The heat went off and it started to get cold. I called Laird & Son and within minutes Ken returned my call. He showed up within an hour and this time fixed an electrical problem. By 3.30 am the heat was back on. Everything was covered under the "ultra" service contact except for a total cost of $150 for the two attendances. Gold stars for Bryan and Ken!
- Approximate cost of services:
- $15,000.00
- Company Response
Thanks Bruce !! This Winter sure was a cold one !! Many challenges for many of our customers. So glad we could help you out in your time of need. The best thing is, we got to the root of the problem to keep your family warm and comfortable. The Ultra plan sure is the way to go !!! Thanks for your great review, we appreciate you as a customer, many thanks again. Looking forward to a long hot summer !