At 3AM on Monday, November 25th, 2013, our furnace ventor motor blew (this vents the combustion chamber) - it was super loud, it woke me out of bed, the furnace was busted. No heat, and it was well below zero. We have pets and aquariums now at risk.
Our Problem: we are leaving for Pearson airport in 3 hrs, on our first vacation in 3 years, our flight departs Pearson at 9:15 am! Holy Cow!
So it's Monday morning, everyone I know is asleep, and our plane is leaving soon! I hit the web, and end up dealing with a 'supposed' 24 hr service company called Atlascare.
Only their answering service was 24 hr. Nevertheless, the unqualified phone operators 'talked me down' and reassured me that I'd get service ASAP at 8 am, when this company really opened their doors.
Based on that call, we leave. I call them at 8 am, (still a bit frantic), from the airport, to make final arrangements for the repair. After all the 'notes' that were taken on our emergency by their service, this snarky woman tells me that they are very busy and since we weren't customers of theirs!, emergency or not!, they couldn't send anyone until Wednesday afternoon!
In other words, their answering service misrepresented the company and they "hung us out to dry", they abandoned us. Nice emergency service.
Just imagine, now I am standing in Terminal 3 at Pearson, with no solution, boarding in 20 minutes, pooched by Atlas. Trip cancelled? Not so fast.
8:30 - My wife makes contact
with Heather at LAIRD AND SON.
This wonderful lady listens to our predicament and simply put:
LAIRD AND SON saves our day, saves our pets, saves our trip and saves our minds!
Despite being as busy as the others,
Heather re-jigs their schedules so that Ken can visit within an hour or so. Ken meets my neighbor, who lets him in, he sizes up the situation, goes out for the part, and returns shortly, and finishes the fix. A total PRO.
We were repaired, safe and sound, by 11:45am THAT MORNING!
And when we land? I open my email, and the first one is from Heather: it reads: "repair finished, all safe, have a great vacation" Seriously.
WOW, I pinched myself, I thought I was dreaming!
LAIRD AND SON has been around for decades, they are RELIABLE, TRUSTWORTHY, EFFICIENT, and PROFESSIONAL. Their rates were more than fair, but mostly, they listened, they made my problem their own, and then they just fixed it, period.
They didn't just blow us off because it was Monday morning.
I would strongly recommend this company to anyone, this company is the real deal, and they should be recognized for it. Amazing.
- Approximate cost of services:
- $600.00
- Company Response
Awesome review for Laird & Son !!! Thanks Andrew !
Heather takes great pride in her job. Attention to detail and caring for our customers is definitely Heather's expertise. Nothing like a listening caring ear, especially in times of crisis. Her timing was impeccable. Her co-worker was watching that day and also commented on how Heather took charge of the situation in the nick of time, and gauranteed that our service technician would take care of the problem. We appreciate those words you used, Reliable, Trustworthy, Efficient and Professional. We do appreciate you and your business. Many thanks for the kind words and the recommendation. We are the "Real Deal" and our customers are the "Best". p.s. Hope your Holiday was great !!!