Absolutely horrible!! We had a contractor we worked with but the recommended we use Kolani for our kitchen cabinets and for our countertop. Should have gone elsewhere!
We ordered our kitchen through the contractor and was told that we would get our cabinets in 6-8 weeks. Contractor called them at week 7 and was told they would come next week. Week 9 and we still had no cabinets! Cabinets finally are ready to arrive at our house on week 10. The contractor waits and waits and waits for them to come and they don't show up. They apologize and say that the cabinets will arrive on Saturday so if we (the homeowners could stay home to opent he doors for them). We stay home all Saturday and no one shows up. Called the contractor to call Kolani to see what's up and only after many voicemails from the contractor did he find out that they couldn't make it Saturday and they would bring the cabinets on Monday instead. Ridiculous that no one would call us and tell us and that we would have to chase them down. Sunday at about 8pm at night our doorbell rings and Kolani delivery guys are there with our cabinets. It's the only one in the truck so they just left this MASSIVE trailer on our driveway (they wanted to leave it on the street).
We thought maybe the nightmare was finally ending with these guys but NO.
They installed the cabinets, some needed to be fixed because they were damaged. So the contractor madea note of the ones that needed to be fixed.
First countertop installation attempt failed because they cracked it. Second time they came but without the right bar posts (contractor had to go pick them up himself).
To get the replacement cabinet doors took OVER FOUR MONTHS! Same thing as getting the cabinets. They had them and were coming on a certain date, but never showed and the contractor waited and called them. They did this so many times that we didn't want anything to do with them anymore and were willing to keep our retainer and they could keep their doors! Contractor kept trying to call them and they tried to come on a couple of saturdays and again would just NOT show up so we just refused to allow them to come on a Saturday.
Finally came a couple of weeks ago to replace the doors and I'm glad I NEVER have to deak with these guys again! Absolutely horrible. No respect whatsoever for someone's time.
- Approximate cost of services:
- $0.00