I liked the friendly staff at King of Floor and I like Troy who gave me great prices for two different projects I was working on around the same time in 2015. Everything is fine at the time of purchase.
However, I was given two different manufacturing runs of the same type of Laminate. The boxes had slightly different marketing designs on them but the UPC was the same. Anyways, long story short after the installation I realized that half of my floor was slightly thicker. So at the joint months later its now cracked along the edge.
These guys should know better. When I mentioned that this happened they blamed me and the installer. Sure I'll take part responsibility, but they should know better than to give you two different batches from the manufacturer. After studying manufacturing processes and researching if this is normal, manufacturers recommend that you use the same batch run per job for continuing. - Bad on you guys for selling inappropriately.
The upside is that Troy looks out for you and provides good prices. And the other staff agents are just as nice and helpful.
- Approximate cost of services:
- $5,000.00