We gave Kent a picture to copy which he disregarded and came up with his own design. When we pointed this out to him, he re-drew it but began charging us for "revisions" beyond the original budget. His work was archaic , unimaginative and lacking conviction . The final design we received (we later found out from his own arborist) would never have passed city zoning. He was of course happy to provide additional "revisions" and charge us some more. This was the final straw . We fired him as we had lost all confidence in his abiltity to manage our project. To top it off, he withheld our deposit citing more "additional" costs.
- Approximate cost of services:
- $15,000.00
- Company Response
One thing we pride ourselves on at Kent Ford Design Group Inc.is our detailed and thorough process of client input and design revisions. Our clients appreciate this and we are told we are good listeners. Its interesting that the client who wrote this review had a problem with listening himself, particularly when it came to matters of City by-laws. We met the challenge of satisfying his program of a rear yard pool, terraces, spa, bbq, and cabanna while abiding by the setbacks required for existing tree preservation . Our final design met with Urban Forestry guidelines however it didn't satisfy the clients intense desire to add more paving to the plan . As a result, we made more than the prescribed revisions in our design contract, and billed for them after notifying the client in advance of the additional cost, which was also spelled out in our contract. The design ended up going back to a pool layout that the client rejected at the preliminary stages of our design process.
We always welcome critique of our designs, however we take issue with this homeowner who was in fact the one who wanted to ignore the advice of our team arborist and the related City by-laws.