Jones Pools

Swimming Pools, Spas & Hot Tubs
Stouffville ON L4A 8C1
Write a Review
Write a Review

Recommended Professionals

75%(42 reviews)
89%(89 reviews)
98%(27 reviews)
75%(42 reviews)
89%(89 reviews)
98%(27 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

82%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Jones Pools

Average customer rating:
8.2 10 (13 reviews)

Sort by

kkdoyle
kkdoyle
2 reviews , ON
10/10

Service

Jones Pools stepped up to help fix my liner during the busy summer season when we were getting quotes of over two weeks for someone to show up. Jones came the next day and fixed our pool immediately and was happy to set up and help us. I would recommend Jones to anyone looking for installation or service they are truly professionals and know what they are doing!

Approximate cost of services:
$1,000.00
Was this review helpful?
Franco in Sudbury
Franco in Sudbury
0 reviews Bradford West Gwillimbury, ON
10/10

Jones Pools helped us build the backyard of our dreams

We purchased a home and had a vision of creating the perfect backyard oasis. After asking for recommendations and interviewing several pool companies, we made our decision to go with Jones Pools. (Recommended by 4 separate people).

From our initial meeting with Russ, we knew we would be in good hands. Went through the design process, several site visits, several changes etc.. and they were accommodating every step of the way ! They took care of the whole permit process for us and everything moved smoothly. The price was fair and there were no major cost surprises throughout the project.

All the workmanship was completed at the highest level. Their follow up process was incredible and the solved every issue that arose. All of their contractor partners were friendly, attentive, professional and super helpful.

For those on the fence, I would recommend Jones pool 1000%. I will continue to use them for my ongoing pool maintenance, and seasonal opening/closing.

We are super excited to swim in our new pool this year and enjoy our backyard with family and friends!

Approximate cost of services:
$250,000.00
Was this review helpful?
Darlene
Darlene
1 review Toronto, ON
10/10

Swimming Pool

We had a remarkable experience with Jones Pools from Quote to Pool Installation. Such a wonderful Team of individuals to deal with from Office Staff to job site workers. Clean, efficient, great communicators, wonderful follow thru. We recommend Jones Pools to the highest degree they exceeded our expectations and we say that with total sincerity.
Jim Lacasse and Darlene Desveaux

Approximate cost of services:
$150.00
Was this review helpful?
Private User
Private User
3 reviews King City, ON
10/10

Incredible service and quality!

From the day Ryan (1 if the owners) handled our phone call, follow up meetings, construction schedule and final completion all the work was done well on time and explained every question we had. Highly recommend these guys and their follow uo customer service is like no other. They would take the time to pick up the phone after hours and weekend when I thought I had pool emergency (which were not actually a bug deal - small tweak and all good).

Approximate cost of services:
$80,000.00
Was this review helpful?
John in Toronto
John in Toronto
0 reviews Toronto, ON
10/10

Amazing Results - Etobicoke

I have dealt with a lot of renovations/projects in the past and by far this was an amazing experience for awesome results that we are 100% happy with. From Russ quoting us, Andy managing the project, Chris with all his expertise and licensed gas and equipment professional to Richard who is an expert in almost everything, digging, concrete, etc, the overall team from head office to ownership were amazing to deal with. We love our pool, on budget and most importantly on time. Covid delay with permits was the only issue but we overcame it together. If I could recommend a team, its the Jones team 100%!

Approximate cost of services:
$100.00
Was this review helpful?
bastien2011
bastien2011
2 reviews Kettleby, ON
10/10

Backyard transformation

After meeting with different companies for our backyard pool project, we knew that Jones was the company to choose instantly. Right away, we felt comfortable with the salesman, which was important to us, jumping into such a big project and unfamiliar territory. He never rushed us through our many questions and even met with us a number of times before we signed the contract. He was transparent right from day one and right up until the project was complete.

Their crews were very efficient, hard working and very organized, always leaving the worksite clean and safe at the end of the workday. We had different members of the team (project manager, salesman, owner) check in over the course of the project and they were all great to deal with. Their frequent check-ins were very much appreciated and helped to keep us posted with the different steps along the way! They show great pride in their work and really put the client first.

Now that our project is complete, we've had nothing but good service from them, either at home with a service technician for technical or chemical issues or at the office with the ladies who are always so welcoming and patient (with all the questions coming in from a new pool owner). We are grateful for the whole team at Jones Pools who have made this experience a very positive one so far.

Approximate cost of services:
$100.00
Was this review helpful?
Sandra in Maple
Sandra in Maple
3 reviews Vaughan, ON
2/10

Pool quote.....STAY AWAY!

Were told we would be swimming at the end of August by sales guy which the owner Mike said "I would never promise you such unrealistic date". Mike was rude and not pleasant to deal with at all. I've never had someone ask me "Why don't you just take your deposit back" which I agreed and in a cowardly move deducted $500 for their time. EXCUSE ME!!! what time.... when I tried to contact him via email he didn't respond.

I am so happy I didn't go with them and now have someone else who will be working on my backyard oasis. Feel free to contact me for details.

STAY AWAY FROM THEM!

Approximate cost of services:
$40,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Sometimes it is better to terminate a contract when personalities conflict before any work gets started. The $500.00 was used for the time and travel spent to apply for your pool permit with the City of Vaughan, which I am sure your current contractor appreciated having that legwork done for them. I am glad you are happy with your current contractor and sincerely hope you enjoy your new backyard.

1/10

Pool closing & Minor repair

Had called Jones Pools to come and close my pool late in the season in 2015. They appeared very nice and helpful over the phone. They got in quick to close my pool. Very Nice staff who closed my pool. They saw that one of the pool cover anchors was stuck. They came back another day to fix it without my knowledge. I came home one day to find the anchor replaced with a major chip in my pool deck. I called to ask about it. They gave me the run around. After a few emails they promised to investigate and see about helping to fixing the damage. Never heard from them again. They still charged me for the closing and no compensation for the damage caused. Make sure you are around when they do work at your house. Would not trust them.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

I am glad you were happy with the pool closing itself. But I am sorry that it turned into an unfortunate situation. We still contend that we did not cause the damage to your deck and that we did not enter your yard without your knowledge. We closed your pool in October and you stated the deck chipped in December. Our service employees were not even working in December. The office staff was trying to see if they could get advise on how to get the coloured pattern concrete chip fixed out of courtesy to no avail. I understand that we will never agree on what transpired and there will never be a solution to it.

Trevor Katz from Toronto
Trevor Katz from Toronto
11 reviews Toronto, ON
10/10

New in-ground pool

If you are considering an in-ground pool look no further and call Jones Pools. I met Mike (one of the owners) last fall. His prices were honest and fair and the work was done without any issues. Mikes team took the time to explain the entire process and worked well with my landscaper. The entire project (complete backyard reno) was completed on time and within budget.

Approximate cost of services:
$70,000.00
Was this review helpful?
Company Response

Thank you for taking the time to write such a nice review. It was and still is a pleasure dealing with you. We hope you enjoy your pool for years to come.

Will Akkermans from Aurora
Will Akkermans from Aurora
1 review Aurora, ON
10/10

Pool & Landscaping

We met with several pool companies before deciding to go with Jones Pools. They were easy to work with, were transparent with their costs, cleaned up after themselves, and we willing to make changes along the way. They were very professional. I highly recommend!

Approximate cost of services:
$100,000.00
1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Swimming Pools, Spas & Hot Tubs pros in Uxbridge?