Last year, my mom and I moved from North York to Markham. We were living at a rental apartment in North York because we sold our house and were waiting to move into our new home in Markham. My mom and I really regretted hiring this company. When we moved to the rental apartment, we used [competitor- ed] and they were a lot more professional. Not only were they quick, they were experienced and no damages to the house or furniture. The reason we hired Jia Jia to move to our new home was because [competitor] was fully booked and partly because my mom actually believed the "Next day moving available" line in their Chinese ad. Anyways, these Jia Jia guys bumped some furniture onto the walls and when I asked them to move my treadmill to the basement, they scratched the door frame and the wall opposite of the door. One guy moved my mom's 36 in. CRT TV to her room and he was just dying. I was so afraid he would drop the TV.
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- Company Response
Thank you very much for your review Eddy~ All our move are covered under our insurance. Unfortunately, accidents do happen during moving. But when it does, we will take responsibility to remedy the situation. Please provide us the opportunity to fix our mistake by email any details of the damage to us at email@example.com. Thank you very much! ~All the very best from Karen & Jia Jia moving team.