Jia Jia Moving

I have used them many times over the past 3 years (my last review was 3 years ago and I gave them 10/10 then) and normally they are fast and easy going. The last time I used this company (about 6 months ago) was awful. They completely ruined a $2000 new piece of furniture and were not remorseful at all. They could have taken it up the back stairs but instead chose to take it up the front steep staircase and completely smashed the top by trying to force it up without asking me if there was another way. I was busy upstairs unpacking.

They took over 10 hours to move a 1+1 bedroom condo (with elevator). Other movers have taken 5 hours to do the same job. They were constantly smoking, were rude and then pretended not to speak English when I had a complaint.

On top of all of this, when I tried calling them, the girl on the phone pretended not to speak English either. They refused to reimburse me and said that I would have to pay for the move up front first and then go through their insurance policy (which by the way is based on weight so I would have only been reimbursed a couple of hundred dollars tops) - so be sure to read the fine print on the contract. I was considering taking them to small claims court but I didn't want the stress.

The movers also demanded a 10% tip which I refused but Karen then charged my card a service charge the next day without my permission (about 7% of the total). I dealt with Karen at their office and over email after. They also charged me a 1.5 hr travel time which was crazy as I moved 10 minutes from the condo I was moving out of. Visa wouldn't do anything as they confirmed that the move took place - they won't refund a partial amount.