I must say I am suprised at the level of service (read, LACK OF) we received for our pool opening recently and the lack of customer service from one of the GTA's largest pool installers. I would have expected that the service department be a more complementary factor to the number of installs they do to keep revenue up but after our experience I can only do fellow pool owners justice with the following review.
We opted for the full opening. They neglect to tell you they don't do heater start up until after you book it and its in small print in the email. Fair enough. We don't have a ladder or board so that wasn't required, my loss no biggie. Our winter tarp the previous owners used was leaky and all the leaves had fallen in and made a mess. So what do the openers do? The pulled off about 80% of what was there and dumped the rest in the pool!!! I told them not to clean the cover as it was garbage. I just saved them two jobs and they added more to my work.
I asked about the heater opening at the perfect time as the guy was standing in front of it smoking a cigarette thinking it was abandoned. I know he does this every day, but really? Smoking in front of a gas heater?
They were to clean the deck area, and they didn't. Sent pictures to the manager. They were to scrub the scum lines, they only scrubbed the steps. We called and left a voicemail and were offered a $25 credit. I sent the pictures and were offered $50 and nothing more for the extra ~$200 service we paid for.
They aren't a turnkey company either which is odd. Gave me a number for a diver for our leak, and the heater startups they don't handle either.
Won't call them again, this was really not a great experience except for the half dozen hose clamps he threw in.
- Approximate cost of services:
- $0.00